Service Advisor

Benefits:

Locally Owned Business

Team oriented environment

Opportunity for Growth

Flexibility

Competitive Compensation

Top-Performing Automotive Service Advisor Wanted.

Ready to Leave the Dealership World Behind? Tired of working weekends?

Pensacola A/C & Auto Service Center is seeking an experienced Automotive Service Advisor to join our rapidly growing team.

This is not an entry-level position.

We are looking for a proven automotive service professional with 3-5 years of successful service advisor experience who can demonstrate a track record of delivering exceptional customer experiences, building long-term customer relationships, and helping customers make informed decisions about their vehicles.

We are not looking for someone who simply talks about great customer service. We are looking for someone who has consistently delivered it.

Our ideal candidate understands that customer service and customer experience are not the same thing. Anyone can answer phones and write repair orders. We are looking for someone who takes ownership of the entire customer journey and is committed to creating an experience that exceeds expectations every single time.

At Pensacola A/C & Auto, we believe automotive repair should be built on honesty, transparency, education, and genuine care for people. Our advisors play a critical role in building trust with customers and creating lifelong relationships that drive our business's success.

As a family-owned company experiencing rapid growth, we are making a significant impact on the automotive repair industry in Pensacola. We prioritize our employees, invest in their success, and foster a supportive environment where every team member has the opportunity to make a meaningful impact.

If you're looking to contribute to a thriving organization that values integrity, teamwork, accountability, and excellence, we'd love to meet you.

What You'll Do

Deliver an elite customer experience from initial contact through vehicle delivery

Build trust-based relationships with customers through honesty, professionalism, and exceptional communication

Greet customers warmly and create a welcoming, professional environment

Listen carefully to customer concerns and accurately document vehicle issues

Communicate effectively with technicians regarding diagnostics and repair recommendations

Present repair recommendations with confidence, professionalism, and transparency

Generate accurate estimates and repair orders using our shop management system

Maintain proactive communication with customers throughout the repair process

Coordinate appointments and workflow to maximize efficiency and customer satisfaction

Deliver completed vehicles while ensuring customers fully understand the repairs performed

Maintain detailed and accurate customer and vehicle records

Work closely with management and technicians to achieve company goals

Consistently look for opportunities to exceed customer expectations and create memorable experiences

What We're Looking For

Required Qualifications

Minimum 3-5 years of Automotive Service Advisor experience

Proven history of delivering outstanding customer experiences

Strong sales and relationship-building skills

Excellent verbal and written communication skills

Strong organizational and time-management abilities

Ability to thrive in a fast-paced environment

High level of professionalism and personal accountability

Positive attitude and team-first mindset

Strong work ethic and commitment to excellence

Preferred Qualifications

Experience with Tekmetric or similar shop management software

Strong automotive knowledge and understanding of vehicle systems

Experience achieving sales and gross profit goals while maintaining high customer satisfaction

Leadership or mentoring experience

Compensation$75,000 - $125,000+ Per Year

Our compensation plan rewards performance, production, professionalism, and customer satisfaction.

Top performers have significant earning potential.

Benefits

Monday-Friday schedule

No weekends

Competitive weekly pay

Paid vacation

Company-paid holidays

Medical insurance options

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Employee discounts for personal and immediate family vehicles

Ongoing training and professional development

Career advancement opportunities

Why Pensacola A/C & Auto?

At Pensacola A/C & Auto Service Center, our mission is simple:

Auto Repair from People Who Care.

We believe in doing the right thing, even when nobody is watching. We believe in building relationships, serving our community, and creating a workplace where people enjoy coming to work every day.

Our team is committed to:

Integrity

Accountability

Continuous improvement

Going the extra mile

Building positive relationships

Delivering an exceptional customer experience

We're not looking for an average service advisor.

We're looking for someone who wants to help us raise the standard for automotive service in Pensacola.

If you're ready to join a growing organization where your contributions matter and your success is recognized, we encourage you to apply.

This shop is independently owned and operated. Your application will go directly to the shop owner and all hiring decisions will be made by the management of this shop. All inquiries about employment at this shop should be made directly to the shop location, and not to Elite Worldwide Corporate.