CFS Cancellation Support Desk Specialist

Job Description Summary

The CFS Cancellation Phone Desk Associate handles all phone calls and incoming from customers, dealerships and lenders regarding product cancellation requests. Associate is responsible for creating tickets, opening Cancellation processes, explaining process and timelines and providing an excellent customer service experience through all communications.

Who would I interact with?

Interacts with internal and external customers at various levels, other SSC Departments, their fellow teammates and management.

What are the day-to-day responsibilities?

• Answer phone calls and email requests regarding product cancellations

• Opening ticket for new cancellation requests

• Create Cancellation Processes in BPMS Workflow and obtain all necessary documentation

• Maintain professionalism in all verbal and written communications

• Provide resolution information and statuses on cancellation requests and escalate critical issues appropriately

• Assist Cancel Team in completing Cancellation processes as needed

What are the requirements for this job?

• Previous customer service phone experience not required but a plus

• Minimum 1 year experience with SSC Cancellation Team

• Full familiarity of cancellation processes and BPMS Cancellation workflow

• Ability to handle heat cases with the upmost professionalism

• Basic knowledge of Microsoft Office / basic computer skills

• Understand basic accounting principles and logic

• Proven skills in high stress environment

What's my next possible position?

CFS Cancellation Lead

AutoNation is an equal opportunity employer and a drug-free workplace.

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.