Mortgage Servicer II

Mortgage Servicer II

The Mortgage Servicer II is the first point of contact for all existing Desert Financial Mortgage Loans. The Servicer II assists members, credit union staff, and 3rd party vendors through phone, email, and internal systems with all post funding activities, ensuring exceptional experiences with every interaction.

What you will do here:

• Process all loan-related transactions, including payoffs, loss drafts, hazard claims and CPI inquiries, payment inquiries and research, ACH requests, editing newly funded loans, lien perfection, escrow administration (taxes, hazard, flood insurance and mortgage insurance premium remittance), payoff processing and lien releases.
• Direct interaction with members, credit union staff and 3rd party vendors by phone and email for all Desert Financial Mortgage Loans.
• Onboard new mortgage loans ensuring all loan data is accurately entered into servicing systems. Generates annual regulatory notices for escrow analysis and mortgage insurance. Generates and analyzes all required Adjustable Rate Mortgage changes and sends borrowers required ARM notices. Closely monitors hazard/flood insurance and ensures that all regulatory requirements for coverage and disclosure are met.
• Process all inquiries received via iService, KeyInsight Opportunities and email. Respond within 24 hours of receipt to maintain a high level of member service. Responds to inquiries from inventors such as Fannie Mae and Mortgage Insurance Companies.
• Process all mortgage loan-related transactions, including; payments, ACH requests, payoffs and requests, billing statements, loss drafts, and hazard claims.
• Ensure procedures are followed for various servicing tasks and that quality standards are met, as validated by QC, auditors, investors, mortgage insurance companies and regulators (DFI or NCUA). Generate all regulatory notices, closely monitoring required
• Perform other duties as assigned.

What you will need:

• High School Diploma or GED required.
• 2+ years Prior experience servicing Fannie Mae or Freddie Mac loans required.
• 2+ years Related servicing or lending experience required.
• Knowledge of mortgage loan products, rules and regulations required.
• Knowledge of lending products that includes purchases and refinances of many different types of collateral required.
• Knowledge of Mortgage systems, Keystone, OnBase, and FNMA Servicing Guide preferred.
• Working knowledge of Microsoft Office Suite including Outlook, Word and Excel required.
• Communication skills – ability to effectively communicate and present information both in person and over the phone; effective written and verbal communication required.
• We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.