ServiceNow Upgrade Management Engineer

IT Infrastructure Engineer Start/End Dates: 10/1/2026 - 9/30/2027 Hybrid project in New York City ONLY NEED LOCAL CANDIDATES WHO CAN COME IN FOR FACE TO FACE INTERVIEW

Job Description: This position is Hybrid with 3 days of onsite and 2 days of remote. This requisition is for 1 temporary IT Engineering Consultants that will commence on October 1, 2026 through September 30, 2027 to augment existing staff in the areas of desktop engineering and infrastructure engineering. These skills are vital to fill the internal skill gap and improve existing Intune, SCCM, AD, Application packaging and deployment, OS Imaging, Office Productivity tools and other related on-prem and cloud technologies to the state of good repair and beyond, into next five years.

Definitions: System Center Configuration Manager, SCCM is a software management suite provided by Microsoft which allows users to manage Windows based computers. SCCM features remote control, patch management, operating system deployment, network protection and other various services. This temporary support staff will provide 365-day support for (SCCM, OS Deployments, Imaging, Citrix, Application Packaging and troubleshooting, Software Cataloging, Service Now integration, AD, OMS, Office 365, Azure, SailPoint, processes and procedures). Client supports 30,000 computers and Laptops. These are the most critical tools for infrastructure and for the client to meet its vison of delivering cost effective, reliable and best-in-class service to our users. IT dept will be utilizing these tools for the desktop and infrastructure programs, projects, support and upgrades.

• Back-end Infrastructure Management
• Active Directory / SCCM Related Management
• WSUS Administration
• Group Policy Management
• OSD
• Cloud Technologies; Azure, AWS
• VM Ware / Hyper-V
• Troubleshooting (Server, DB, Client, etc. issues)
• Database Management and Reporting
• Creation and Administration of SCCM Dashboard (Power BI)
• Assistance with Asset Inventory Licensing
• New/Future Technologies and Enhancements (Other System Center Products, SCOM, Power Management, Cloud, etc.)
• Server Patching
• Desktop Patching
• AV Support and Updates
• Review and Test All Patches (Staging/Prod)
• Manage third party Patch Management
• Deployments/State Reporting

• Documents detailing: Business Process Flows related to Applications, Windows OS s, Workflows.
• End-User Engineering Requirements.
• Test Plans for Imaging, Labs, end-user experience.
• Test Cases/Scenarios for end-user experience
• Action Item Logs for the daily tasks and project milestones.
• Daily, Weekly, Monthly Status Reports. All source files will be provided to the client.

7+ years of consulting experience designing and delivering Microsoft infrastructure solutions Strong knowledge and experience with Windows Servers, Active Directory, Messaging Architectures, Systems Management with System Center, and Window 10 or Windows 11 desktop transformations. Windows Desktop Migration (Windows design/migrations, MDT, DDPS, MDOP, APP-V, OSD, and Application Packaging and Compatibility Assessment, Office Suite Migrations) Active Directory and PowerShell Scripting Intune AVD, Nerdio System Center Suite SCCM Experience in engineering or architecture role on End User and Collaboration Technology including Microsoft Windows, SCCM, Microsoft Exchange, Microsoft Sharepoint, and MS TEAMS, Power BI. Knowledge of Desktop and Application Virtualization technologies such as VMWare View Workstation, and VMware ThinApp Experience with endpoint encryption software, such as Bitlocker and CrowdStrike Experience with 3rd party migration tools such as QMM (Quest/Dell Migration Manager) Strong understanding of network protocols/services and network infrastructures Detailed understanding of, and experience with, ITIL processes Excellent oral, written, presentation, and communication skills Proficiency with Microsoft Office (Word, Excel, PowerPoint) Proficiency with Microsoft SharePoint current version Familiarity with Microsoft Project current version Excellent inter-personal skills including the ability to work with individuals at all levels of the organization Strong analytical and problem solving skills Ability to effectively prioritize and execute in a high-pressure environment Ability to independently set priorities and meet deadlines in a fast-paced environment; a self-starter Tier 3 Position - must ve 7+ years of experience in an Enterprise level System Center/Cloud Architect role for an organization with multiple sites and business units.

Additional Skills and Information: Microsoft Engineering Certifications in Windows 10, SCCM, Active Directory Application Packaging, Patch Management, Flexera, SQL Reporting, Office 365 in the Cloud Group Policy Management, OMS Scripting for packaging and automation Scripting including PowerShell for SCCM/AD, Azure, Exchange, Sharepoint, Project System Engineering Troubleshooting Experience leading in support of Large Enterprise Environments 10K+ Users, Desktops. TOAD Middleware Software (MQ Series, ETL tools, etc.)

For applications and inquiries, contact:View email address on us.fitly.work