Location Store Manager

Job Description

Job Description

Key Responsibilities

Store Operations & Leadership

• Fully own daily store operations, performance, and presentation.
• Open and close the store, maintain operational discipline, and uphold company standards.
• Implement promotions, new processes, and company initiatives consistently.
• Ensure the store environment is clean, organized, and ready for high‐end clientele.

Team Management

• Supervise and support the Vacuum Repair Technician, ensuring repair workflow runs smoothly.
• Maintain a positive, professional, and people‐first culture.
• Handle scheduling, task assignments, and daily direction.

Customer Experience

• Deliver a premium, education‐focused customer experience — no high‐pressure sales.
• Resolve escalated customer concerns with professionalism and empathy.
• Maintain strong product knowledge and help customers make informed decisions.
• Monitor customer feedback and implement improvements.

Community Engagement & Local Partnerships

• Build strong relationships with local customers, businesses, and community leaders.
• Represent Imperial Home Appliances at Chamber of Commerce events, small‐business gatherings, and local networking opportunities.
• Identify and leverage community partnerships that support store growth, brand visibility, and customer trust.
• Act as the store’s ambassador, strengthening Imperial’s reputation as a reliable, high‐end local resource.

Inventory, Budget & Compliance

• Manage store inventory accuracy, shrink control, and ordering processes.
• Oversee store budget, track expenses, and ensure financial targets are met.
• Ensure equipment, displays, and repair areas are clean and operational.