Hospital Care Coordinator Patient & Family Experience Services

Job Description

Job Description

Hospital Care Coordinator – Patient & Family Experience Services

Job Type: Full-Time, Direct-Hire (Permanent placement on company payroll with immediate full benefits;  not a temporary job )

Location: New Castle, PA 16101 (On-site – Critical Care / ICU Department setting)

Schedule: Daylight & Rotating Shift Options (Full-time schedule supporting 24/7-unit operations)

New Hire Starting Base Pay: $18.19 – $20.43 per hour (Starting pay based on experience and career ladder placement, with clear advancement pathways.)

Future Earning Potential: Established employees have the opportunity to earn progressive pay increases up to $27.58 per hour over time through performance, tenure, and continuous learning.

Mandatory Qualifications

• Education & Experience: High School Diploma/GED, active High School/GED program enrollment, OR 1 year of previous job experience required.
• Customer Service Orientation: Strong desire and compassion to create an exceptional patient and family experience in an intensive care environment. (Prior healthcare, hospitality, or customer service experience preferred.)
• Instruction & Task Capabilities: Ability to follow detailed written and verbal instructions, manage multiple unit priorities, and execute physical tasks (lifting, cleaning, patient transport).
• Communication & Interpersonal Skills: Excellent verbal communication skills to greet visitors warmly, answer unit phone lines, and interact compassionately with patients and clinical care teams.

How You'll Make an Impact

• Patient & Visitor Experience: Warmly greet arriving families, provide escort assistance, manage parking validation/passes, set up patient belonging tracking, and maintain family lounge comfort.
• Telehealth & Unit Equipment Support: Retrieve, set up, and clean telehealth carts for physician appointments; order, organize, and restock medical supplies, PPE, and clinical trays across the unit.
• Multi-Departmental Unit Operations: Assist with light environmental cleaning/linen changes in discharge rooms, assemble and deliver patient meal trays according to diet orders, and safely transport patients or lab specimens.
• Clinical Unit Collaboration: Answer unit phone lines, respond to call lights under clinical direction, perform hourly rounding, assist with patient mobility prompts, and print daily care plans for nursing staff.
• Safety & Compliance: Adhere strictly to infection control, hand hygiene, HIPAA confidentiality guidelines, and mandatory reporting protocols.

What We Offer

• Comprehensive Career Ladder: Structured advancement tracks allowing progression into Senior and Lead Concierge or patient care roles.
• Competitive Compensation & Growth: Starting pay based on experience, with clear pathways for professional development within hospital operations.
• Comprehensive Benefits Package: Top-tier health, dental, and vision insurance starting day one.
• Generous Retirement Match: Retirement savings with up to an 8% employer match contribution.
• Education Investment: Up to $6,000/year in tuition assistance plus tuition discounts at 30+ partner schools.