Full-Time Assistant Manager

Role Summary Cinemark Assistant Managers assist in the overall operation of the theatre. They ensure policies and procedures are being followed and operational standards are achieved. They are cross‑trained in all departments to support where needed, and provide inspirational training to all employees. The Assistant Manager can become a Senior Assistant Manager followed by Theatre Manager or General Manager after completing the Management Accreditation Program and working for a minimum of six months. Responsibilities Follow the direction of the General Manager. Support General Manager’s decisions in communication with staff. Work in all departments and all theatre job functions. Train and coach team members in their specific job functions. Assist in the preparation of administrative and special reports for the General Manager. Observe and participate in the inspection of the theatre building, parking lot, landscaping, Cinemark property, roof and exterior signage, and equipment condition. Report the need for building, property, and equipment repairs to the General Manager. Ensure that theatre team members follow the dress code. Interact with guests for improved service in the theatre and ensure that team members provide superior customer service. Learn and follow the policies and procedures as established in Cinemark’s guidelines and enforce these with all team members fairly and consistently. Report all employee relations issues to the General Manager (or to the designated reporting portal). All management members must follow the employee‑relations reporting protocol. Maintain a high work ethic standard and code of conduct. Identify, sanitize, and properly address high‑contact areas for employees and guests. Properly utilize personal protective equipment while completing position‑specific tasks. Adapt to the frequency and scope of required cleaning tasks. Properly address any safety or security issues (trip hazards, lighting, suspicious persons, etc.). Perform other work‑related duties as assigned. Requirements Must be at least 18 years of age. High school or G.E.D. graduate preferred. Completion of three basic courses (Management Foundations, Annual Certifications, and MAP Core) within Cinemark’s Management Accreditation Program. Complete basic food‑handling training and obtain any local or state‑mandated certification, health card, or food‑handlers permit where required. Management members who work with alcohol are required to complete a Safe Alcohol Service training program. Availability to work flexible hours which include evenings, weekends, and holidays. Requires regular and consistent attendance. Has an energetic and friendly attitude during each shift and provides excellent guest service. Accurate cash handling and basic math skills. Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities; must be able to effectively and regularly converse in and comprehend English. Ability to work in a team environment and independently. Ability to take and follow direction. Respond with a sense of urgency. Excellent time‑management, organizational skills, and attention to detail. Ability to train and lead others. Ability to resolve conflict. Physical and Environmental Requirements Frequent bending, kneeling, and lifting up to 50 lbs. Frequent standing, walking and reaching around the theatre. Noise level may be moderate to high at times. Ability to work in a standing position for extended periods. Benefits Employee Discount 401(k) Matching* Growth Opportunities Education Assistance* Health Benefits* Parental Leave* Paid Time Off* Daily Pay* Free Movies* *Benefits may vary by career category, so be sure to check the specific details on our career site. Pay Range: USD 17.00 – 17.85 per hour. Disclaimer This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change, amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All Cinemark theatres are designated smoke‑free workplaces. Equal Opportunity Employer Cinemark is an Equal Opportunity Employer. All management members must follow the Employee Relations Reporting Protocol. #J-18808-Ljbffr