Commercial Auto Claims Advocate

ABOUT THE ROLE

A growing organization is seeking a highly organized, relationship-driven Claims professional to take ownership of Auto Liability, Auto Physical Damage, and Workers Compensation claims operations while serving as a true internal claims advocate and strategic partner across the business.

What makes this opportunity unique is the level of ownership and visibility involved. This individual will not simply push files through a process they will become the central point of coordination, communication, and advocacy throughout the lifecycle of a claim.

Youll work directly with injured employees, TPAs, attorneys, safety leadership, finance, managers, and operational teams to help navigate claims, control costs, improve outcomes, and support employees through the process.

DUTIES & RESPONSIBILITIES

Manage oversight of Auto Liability, Physical Damage, and Workers Compensation claims

Serve as liaison between injured employees and TPAs handling Workers Compensation claims

Advocate for injured employees and assist with return-to-work coordination

Maintain ongoing communication with injured employees throughout medical treatment

Identify reserve trends, claim developments, and exposure concerns

Partner with Safety, Finance, leadership, TPAs, and legal counsel on claim strategy and reporting

Maintain incident tracking, injury reporting, and claims documentation processes

Participate in claims reviews and strategy discussions with internal stakeholders and attorneys

Build relationships with operational teams and field leadership

QUALIFICATIONS & EXPERIENCE

5+ years of claims management, brokerage claims advocacy, TPA oversight, or carrier claims experience

Strong knowledge of Workers Compensation, Auto Liability, and Auto Physical Damage claims

Excellent communication and relationship management skills

Organized, proactive, and detail-oriented mindset

Someone comfortable balancing empathy, advocacy, and operational accountability

Ability to work independently while collaborating across multiple departments