Beverage Service Lead: Guest Experience & Training

Position Summary: Under general direction from the Beverage Services Manager, responsible for the supervision of Food and Beverage personnel in assigned food venue or area. Responsible for ensuring that all beverage services are executed to achieve established quality, service, safety and guest service standards. Develops and maintains a high performing Beverage Team. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Essential Duties & Responsibilities: Assists in the development of the beverage strategic plans, policies, and programs, for the execution of operations, inventory, and cost controls to maximize profitability and accomplish F & B goals and objectives. Ensure that Food and Beverage services are in accordance with direction given by the Beverage Services Manager, Casino Service Standards and performance objectives, including cleanliness and appearance of assigned restaurant area(s). Assist Beverage Services Manager in monitoring training of all personnel including sequence of service, ServSafe and guest service standards. Make tools available to team members so they can effectively perform the necessary job duties. Ensures that Casino, Food and Beverage operational Policies, Procedures, and regulations are followed. Responsible to be visible in the outlets and on the beverage/Casino floor thorough out the shift. Assist the Beverage Services Manager in providing work and break schedules and Team Member evaluations. Assist with progression of Team Member career development plans through mentoring and coaching. Meet with guests to resolve concerns in accordance with guest service standards and procedures. Hosts regular staff meetings to ensure communication between personnel and food and beverage operations. Keeps leadership informed of status of beverage activities by attending meetings and submitting reports. Maintains confidentiality of all privileged information. Attend BEO meetings and ensure Banquets beverage is set to standard. Assists in maintaining cost and inventory of all beverages, equipment and supplies. All State and Federal alcohol beverage Laws are understood and maintained. Assists in supporting the needs of all restaurant and banquet operations. Performs other duties as required. Access to Sensitive Areas: Access to F&B storage area. Signatory Authority: Department orders and/or requisitions and personnel related forms. Minimum Qualifications: High School Diploma or equivalent is required unless waived by Human Resources Management. Three (3) years of cash handling and guest service experience required. Three (3) years of supervisory experience preferred. Excellent leadership, interpersonal skills, written and verbal communication, decision-making skills and problem-solving abilities required. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. Knowledge, Skills and Abilities: Knowledge of the principles and practices within the food and beverage/hospitality industries. Knowledge of beverage service quality and safety standards. Knowledge of proper spelling, grammar, punctuation, and basic arithmetic. Knowledge of easy-bar computerized beverage dispense. Knowledge of all operations and maintenance of all beverage dispensing units Knowledge of all beers, wines, spirits and cordials. Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, presentation software (such as PowerPoint). Skill in providing leadership to, supervising, training, and evaluating assigned staff. Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations. Ability to communicate effectively in the English language both verbally and in writing. Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels. Ability to work independently and meet strict time lines. Ability to make solid decisions and exercise independent judgment. Ability to manage a number of priorities simultaneously. Ability to interpret applicable federal, state, county, and local laws, regulations, and requirements. Ability to ensure user compliance with the requirements of the gaming compact. Physical Demands: While performing the duties of this job, the employee is regularly required to stand for prolonged periods, walk and sit; use hands for dexterity of motion; stoop, bend, kneel or crouch, and have normal auditory, visual acuity, and verbal communications skills. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception , color vision, and the ability to adjust focus . Work Environment: Work is generally performed in both indoors and outdoors where employee may have frequent contact with the public and be exposed to second hand smoke, moderate/high noise levels, dirt, dust and unpleasant odors. W ork may be performed in areas which may be unusually hot, cold, noisy, smoky and dimly lit, and maneuver outside in temperatures in excess of 115° and as cold as 15° (exposed to all weather conditions). Prolonged sitting, walking, or extended work hours including swing shifts, evenings, holidays and weekends may be required. #J-18808-Ljbffr Table Mountain Casino Inc.