Compliance and EMR Coordinator

Job Description

Job Description

Description:

Emend Healthcare provides comprehensive addiction and mental health treatment at multiple locations across the country. Each center is designed to deliver a full continuum of care, from medically supervised detox to residential and outpatient programs, ensuring clients can access the support they need wherever they are. With a focus on personalized treatment and compassionate care, Emend’s facilities offer safe, welcoming environments where individuals can begin their journey to lasting recovery.

At Benchmark Transitions, ("Benchmark"), an integral part of Emend, we are dedicated to supporting individuals on their journey to lasting wellness. Our team combines expertise, compassion, and personalized care to help clients navigate mental health challenges and substance use recovery. We focus on creating a safe, nurturing environment where every person can build the skills, resilience, and confidence needed to thrive. Through evidence-based treatment, innovative programs, and a commitment to holistic well-being, we empower clients to achieve meaningful, lasting change.

Position Overview

The Compliance and EMR Coordinator is responsible for supporting operational compliance, documentation integrity, and electronic medical records accuracy across the Southern California region. This is a non-supervisory, process-focused role centered on coordination, tracking, and follow-through. The position serves both East and West side programs and requires consistent on-site presence to ensure accessibility, visibility, and execution.

Key Responsibilities

Chart Auditing and Documentation Compliance

• Conduct ongoing chart audits across assigned programs to identify documentation deficiencies

• Track deficiencies through to resolution, including direct follow-up with staff on timelines

• Escalate outstanding items appropriately when not resolved within expected timeframes

• Maintain audit logs and generate summary reports for leadership review

• Support a culture of documentation accountability without a supervisory function

Incident and Risk Management

• Ensure all incident reports are entered, completed, and properly filed in a timely manner

• Maintain a centralized incident log with visibility into trends, patterns, and gaps

• Follow up with staff and leadership to confirm incidents are documented and closed

• Flag recurring issues or systemic risks to the appropriate regional leadership

EMR Operational Oversight

• Support schedule accuracy and ensure attendance aligns with billing records

• Assist with user access management in coordination with the IT/EMR administrator

• Identify and flag EMR discrepancies that may affect billing accuracy or forecasting

• Support the ongoing transition from Kipu to Sunwave, including workflow adaptation and audit process alignment

• EMR responsibilities are operational in nature and will be coordinated with the designated EMR administrator; this role does not function as an IT role

Qualifications

• Minimum 1 year of experience in behavioral health, healthcare administration, or a related field

• Familiarity with electronic medical records systems; experience with Kipu or Sunwave preferred

• Strong attention to detail with the ability to manage multiple tracking workstreams simultaneously

• Excellent written and verbal communication skills

• Demonstrated ability to follow up consistently and escalate appropriately without supervisory authority

• Proficiency in Microsoft Office, including Excel and Outlook

• Experience in a residential treatment or outpatient behavioral health setting preferred

Work Schedule and Conditions

• Full-time, on-site position

• Monday through Friday; schedule may vary based on program needs

• Must be able to travel between program sites within the Southern California region

• This is a non-supervisory role