Compliance Operations Specialist/QC Analyst

Compliance Operations Specialist / QC Analyst Location: New York, NY Company: NTT DATA Services Job Description – Compliance Operations Specialist / ACG QC Analyst Position Summary Within the Compliance Operations Department, the Account Control Group (ACG) Quality Control (QC) function is responsible for overseeing processes related to Know Your Customer (KYC) and Customer Identification Program (CIP) requirements, while assessing the quality and accuracy of KYC documentation and customer profiles. The ACG QC Specialist reports to the ACG Associate or ACG VP and performs specialized operational and quality assurance activities, including reviewing KYC profiles, validating analyst work, resolving complex issues, and escalating matters when appropriate. Key Responsibilities Ensure operational efficiency and customer data integrity in accordance with internal Bank policies, Head Office procedures, and AML/BSA/OFAC regulatory requirements. Conduct quality control reviews of KYC Periodic Reviews and CIP customer information to ensure compliance with AML policies and procedures. Verify adherence to the Bank KYC Program and recommend process improvements aligned with bank policies and regulatory standards. Ensure all mandatory Customer Identification Program (CIP), Due Diligence (DD), and Enhanced Due Diligence (EDD) documentation is complete and accurate. Collect required KYC documentation from Relationship Managers (RM) and review submitted information for adequacy and accuracy within established timelines. Confirm that verification documents obtained by the RM and work completed by ACG Analysts meet prescribed turnaround times and quality standards. Maintain evidence of screening and search results within the KYC system. Escalate confirmed or suspected name matches associated with material negative information to the BSA Officer. Troubleshoot routine and moderately complex issues within KYC/CIP systems and related subsystems through resolution. Perform quality checks for updates made to existing customer records, including supporting documentation review. Conduct quality reviews on alerts, investigations, or case management activities. Develop, implement, and maintain compliance programs and policies aligned with Financial Crimes Compliance (FCC) standards. Conduct audits, investigations, and reviews to ensure compliance with applicable regulatory requirements. Collaborate with Legal, Risk, and Operations teams to resolve regulatory concerns and mitigate compliance risks. Strong technical knowledge of: Anti-Money Laundering (AML) Bank Secrecy Act (BSA) Office of Foreign Assets Control (OFAC) Know Your Customer (KYC) regulations and processes Strong understanding of Financial Crimes Compliance (FCC) rules, compliance standards, and regulatory frameworks. Experience in regulatory compliance, audit, or risk management within financial services. Excellent analytical and research skills with the ability to interpret complex regulations. Proficiency in compliance systems and Microsoft Office applications. Strong organizational, problem-solving, and time-management skills. Sound judgment, accountability, and ability to work with urgency. Excellent written, verbal, and interpersonal communication skills. Qualifications Education Bachelor’s Degree (BA/BS) or equivalent professional experience. Experience 5+ years of specialized experience in Financial Services and back-office operations with focus on KYC and AML 5+ years of experience in dealing with FCC compliance and regulatory standards 5+ years of experience in dealing with documentation in relation to Customer Identification Program (CIP), Due Diligence (DD), and Enhanced Due Diligence (EDD) documentation Certifications CAMS (Certified Anti-Money Laundering Specialist) certification preferred. Nearest Major Market: Manhattan Nearest Secondary Market: New York City Job Segment: Quality Assurance, Consulting, Technology NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. #J-18808-Ljbffr NTT DATA, Inc.