Patient Service Rep Neurosciences Full time

Salary range: $18.64 - $26.10 per hour. Placement depends on experience level and internal equity. For positions represented by a labor union, placement follows the collective bargaining agreement. Benefits $10,000 Tuition Reimbursement per year ($5,700 for part-time) $10,000 Student Loan Repayment ($5,000 for part-time) $1,000 Professional Development per year ($500 for part-time) $250 Wellbeing Fund per year ($125 for part-time) Matching 401(k) Excellent medical, dental and vision coverage Life insurance Annual Employee Salary Increase and Incentive Bonus Paid time off and Holiday pay Description The Patient Service Representative supports the service area by checking patients in and out of appointments. This role consistently demonstrates exemplary customer service when assisting patients and guests. The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine and complies with all relevant policies, procedures, guidelines and regulatory standards. Responsibilities Communicate with patients and guests, including greeting them upon arrival, confirming identity, and providing necessary information related to their visit. Complete check-in/out functions as directed. Confirm and update patient identification and demographic/insurance information. Complete patient registration as needed. Obtain patient consents/authorizations. Collect co-payments, past due balances and point of service payments. Post payments, process billing information and perform “end of day” cash drawer closing. Keep waiting area clean and comfortable. Inform patients of any delays or changes in appointment status. Schedule appointments as necessary. For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments. May perform other duties as assigned. Qualifications Required High school diploma or GED equivalent. Zero (0) to two (2) years’ experience in a customer service position. Preferred Bachelor’s degree. Previous experience in a healthcare setting. Working knowledge of medical terminology. Bilingual. Equal Opportunity Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If offered a position, you will be required to complete an authorization and disclosure form that permits a background check. Results are evaluated on a case‑by‑case basis and all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act, are followed. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a human. Sign‑on Bonus Eligibility Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family. #J-18808-Ljbffr