Leasing Specialist

Job Title: Leasing Consultant

Exempt Status: Non-Exempt

F/T or P/T: Full Time

Supervisor : Community Manager

JOB SUMMARY : A leasing agent is responsible for marketing and leasing properties to prospective tenants. Duties include conducting tours, processing applications and lease agreements, and maintaining knowledge of the local real estate market. The successful candidate will possess excellent customer service and communication skills, as well as the ability to multitask and work in a fast-paced environment.

Leasing Consultant

• Show Properties: Schedule and conduct tours of available units, highlighting the property's positive aspects and answering any questions potential residents may have.
• Processing Rentals: Pre-qualify potential residents, process rental applications, and verify personal references. Use Yardi and a CRM system to track information and ensure files are complete before closing.
• Negotiating Leasing Terms: Negotiate leasing terms and conditions with potential residents, closing deals and ensuring a smooth move-in process.
• Responding to Tenant Inquiries: Respond to tenant inquiries, resolve any maintenance issues, and maintain superior customer service to meet company standards.
• Advertising Available Units: Use a variety of media and promotional materials to advertise available units and attract new residents.
• Maintaining Accurate Records: Keep accurate records of all units and their availability using Yardi and the CRM system, updating information as needed.
• Preparing Leasing Paperwork: Accurately prepare and be thoroughly knowledgeable with all leasing-related paperwork, from the application process through move-out. This includes processing housing applications, preparing move-in information, lease files, renewal letters, and renewal leases, completing brochures, completing move-out requests, and any other forms utilized as they relate to leasing and resident relations.
• Market Knowledge: Stay knowledgeable of local market trends and the property's competitors, providing information on all aspects of the property, such as expansion, zoning, crime, etc.
• Maintaining Property Presentation: Ensure the leasing office, tour path, vacant apartments, amenities, and the overall curb appeal of the community are impeccably clean, and notify the appropriate staff if any issues are identified.
• Inspecting Units: Inspect all apartment homes to ensure they are ready for move-in according to company standards prior to the move-in date.
• Professional Representation: Represent the company in a professional manner at all times and assist in implementing marketing programs assigned by the manager.
• Schedule: Required to work on Fridays and Saturdays, which represent the highest leasing volume days of the week.
• Additional duties may be assigned at the community manager's discretion.

This job description is intended as a guide and does not provide an exhaustive list of all duties, responsibilities, and activities. The nature of our work is dynamic, and therefore, changes to your role, including the addition of new tasks or responsibilities, may occur at any time, with or without prior notice, to meet the evolving needs of our organization.

Requirement:

• A high school diploma or equivalent is typically required, but a college degree may be preferred or required.
• Previous experience in leasing, sales, or marketing is preferred.
• Strong communication and customer service skills are essential, as the Leasing Consultant will need to interact with residents, potential residents, and other staff members.
• The Leasing Consultant should have a thorough understanding of Fair Housing laws and regulations, as well as other pertinent rules and regulations.
• The Leasing Consultant should be proficient in Microsoft Office and other software programs used for managing leasing and marketing activities.
• The Leasing Consultant should have a valid driver's license and reliable transportation.
• The Leasing Consultant should be able to lift and move objects up to 25 pounds.

Typical Work:

Environment/Conditions:

• The Leasing Consultant will be moving around the property, visiting different locations, and in a sedentary position while working on applications and files.
• The Leasing Consultant will primarily work in an office environment but will also need to tour the property and show apartments to potential residents.
• The Leasing Consultant will typically work full-time, which may include evenings and weekends, especially on Fridays, Saturdays, and Sundays.
• The Leasing Consultant may need to attend events or meetings outside of normal business hours.