Donation Processing Associate

Donation Processing Associate

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. As a Donation Attendant you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.

Provide exceptional donor service by greeting donors and offering assistance

Process and track donations accurately

Maintain a clean and well-organized donation area

Sort, load, and unload Salvation Army trucks per center policy

Power sort donations as they arrive (where applicable)

Support production processes as needed

Safeguard all donated materials and assigned equipment

Report any complaints, damage, or injuries occurring in the donation area

Guide donors on acceptable materials and provide information about pickup services for heavy items

Paid training donation process, production standards, and store procedures

Ongoing coaching and support from store leadership

Opportunity to build retail and customer service skills

Mission-driven work that supports programs in your community

On-the-job training

Team-oriented environment

Employee Discount, Employee Assistance Program, and more!

High School Diploma or currently pursuing

Strong English communication skills for donor and team interactions

Basic computer skills and ability to learn new systems

Basic math skills

Ability to pass pre-employment background check

Must be available for a flexible schedule including weekends, holidays and evenings

Ability to regularly lift and move up to 50 pounds

Occasionally lift and move up to 100 pounds

Stand for extended periods

Walk, reach, climb, balance, stoop, kneel, and crouch as needed

Work in various weather conditions (outdoor exposure)

Positive donor feedback

Clean and organized donation area

Meeting daily production goals

Strong team collaboration

Reliable attendance and punctuality

Accurate donation tracking and receipting

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.