Call Center Associate

Job Description

Job Description

Are you looking for a rewarding career with great hours, excellent pay, and immediate benefits effective by your first pay? Express Employment Professionals is seeking Customer Service Representatives to work with FirstEnergy, one of the leading electric utilities in the country.
About the Position:

• Role: Customer Service Representative
• Location: Contact centers in Fairmont, West Virginia
• Hours: Full-time, Monday - Friday (Day shift with overtime as needed)
• Pay: $18.00 hourly

What You'll Do:

• Handle inbound customer calls, resolving inquiries and providing information.
• Process outage and emergency calls efficiently and professionally.
• Document customer interactions and maintain accurate records.
• Provide excellent customer service with a calm and courteous approach.

What We're Looking For:

• A high school diploma or GED.
• Previous customer service experience.
• Basic computer and keyboarding skills.
• Excellent communication skills and a team-oriented attitude.

Why Work at FirstEnergy?

• Competitive pay and the possibility of overtime.
• Comprehensive benefits, including Medical, Dental, Vision, Accident, Life, Disability insurance.
• A supportive work environment with opportunities for career growth.
• Commitment to diversity and inclusion, welcoming all qualified applicants.

Apply Today!
If you're ready to join a team that values your skills and dedication, apply now through Express Employment Professionals. Express Employment Professionals is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status, or any other protected status under the law.

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