Customer Service Associate - Claims (Supply Chain/Logistics)

Position Summary: This position will be responsible for filing and managing freight claims on behalf of our customers in accordance with our carrier contracts and claims regulations. Liaison between our customer and the carrier in negotiation and disposition of freight claims. Claims reporting and analysis with a focus on an outstanding customer experience. Shift: Monday thru Friday 8:00am - 5:00pm Major Responsibilities: Act as a liaison between our customer and carriers in managing freight claims Assist in development and enforcement of our claims management policy Review submissions, file freight claims, negotiate and resolve cargo claims timely and to the full liability of the carrier contracts Continuous improvement of our claims management process Utilize our Claims Management software to process claims Create and maintain customer required reporting, attend and facilitate meetings Understand claims procedure, maintain work instructions and SOPs Review carrier contracts for claim liability Other duties as assigned. Other Projects: As assigned by the Manager Qualifications: 2+ years of cargo claims experience in the transportation, freight forwarding, or 3rd party logistics industry preferred Bachelor’s Degree or some college preferred / High school diploma or equivalent necessary Ability to manage multiple tasks and prioritize time sensitive situations in a fast paced environment Advanced computer skills including Excel and Outlook required Must also be able to learn and regularly operate multiple company and customer owned transportation systems & applications Excellent problem solving and analytical skills Ability to adapt in a dynamic environment Ability to work First, Second and Third Shift as needed. Flexibility with scheduling required Regular, predictable, full attendance is an essential function of the job Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. #J-18808-Ljbffr Cscmp