Supervisor Patient Access

Supervisor Patient Access

Directly supervises the daily operations of the Emergency Department Patient Access Staff for the assigned campus that result in achieving the financial goals established by the organization. In addition, will assist in supervising Patient Access staff at other Registration entry points at the assigned facility. This position requires collaboration with other leaders, clinicians and physicians within the campus/location(s). This position will ensure Patient Access processes for all payer classifications are operating efficiently and effectively. The Patient Access process includes pre-registration, registration, insurance verification, and time of service collections; all of which result in the accumulation of all demographic and financial information that permits the patient to be safely identified throughout the organization and allows for the proper filing and collection of both third party debt and patient debt for services provided by the organization. Will ensure that each patient encounter is compliant with all applicable regulations and contractual obligations according to its payer classification. Supervises the identification of patients for referral to financial counseling programs to assist patients in the identification of available funding sources including, Medicaid, Medicare, Disability, and any other program that can alleviate financial obligations of qualifying patients. Monitors staff performance to ensure quality outcomes and identification of training opportunities. Trains and supervises Patient Access staff to ensure compliance with EMTALA, Red Rules, debt collection laws and government regulations for participation in Medicare and Medicaid. Performs duties in fast-paced, emotionally-charged emergency clinical environment. Develops and maintains staffing schedule for 24/7 department coverage. Manages Patient Access staff to enhance patient satisfaction through fostering a culture that is patient focused and compassionate about the financial implications of healthcare debt. Maintains all assigned budgets and participate in adherence to budget targets. Serves as a role model in the area of work ethic, values, leadership, and customer service and demonstrates a genuine concern for patients and the community. Manages all requirements related to appropriate internal controls over accounts receivable and cash receipt functions.

Two years of formal education or training beyond high school required. Associate Degree preferred and/or certification through NAHAM or AAHAM.

Minimum three years Patient Registration/Business Office experience required.