Security Supervisor

GENERAL PURPOSE OF JOB:

The CSC Event Security Supervisor is a frontline leader responsible for overseeing and directing event security staff to ensure the safety and security of guests, employees, and property during large-scale live events. This role combines strong leadership, real-time decision-making, and a commitment to CSC's standards for guest service, compliance, and incident management. Holding a valid security guard license, CSC Supervisors are expected to lead by example, communicate clearly, monitor team performance, and ensure that any incidents are addressed promptly and professionally to support a safe and successful guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties below reflect the minimum requirements for this position.

Leadership & Staff Oversight

• Supervise a team of up to 10-30+ security staff per shift depending on venue/event.
• Ensure all team members are briefed and deployed correctly, follow post orders, and maintain professionalism.
• Mentor, coach, and support staff performance while reinforcing CSC's expectations in real-time, escalating up chain of command as needed.
• Maintain accountability for staff conduct, appearance, and performance throughout the event.
• Ensure meal break and break policy compliance from all members in deployment within required timeframe.
• Conduct daily briefings and post-shift debriefs as required.

Operational Duties

• Operate entry and guest screening, access control, credential checks, and overall event operations.
• Assist with crowd management, line control, ejections, and incident response.
• Complete and submit required documentation (incident reports, break logs, deployment sheets).
• Ensure meal and rest break compliance for all assigned staff in accordance with California labor laws and CSC policy.

Compliance & Licensing

• Maintain compliance with all required licenses, certifications, and trainings necessary for the Supervisor role.
• Ensure staff members have a valid BSIS Guard Card if their position requires one.
• Enforce compliance with CSC policies, and venue rules.
• Coordinate with event management, command staff, and venue partners to maintain efficient operations.
• Serve as a first-level contact for conflict resolution and de-escalation.

Guest Service & Safety

• Promote a safe, friendly environment for guests and staff.
• Serve as a visible leadership figure and point of contact for guest and CSC concerns.
• Serve as a first-level contact for conflict resolution and de-escalation.
• Work in partnership with venue staff.

Other Responsibilities:

• May use event vehicles "golf carts" when provided for events subject to completion company training.
• Oversee care and return of all issued equipment, including radios, meal break devices, headsets.
• Check that all staff are wearing appropriate uniforms and adhere to company standards at all times.
• Walking significant distances, including up and down stairs, as may be needed to roam throughout the venue.
• Reliable transportation to and from work, with weekend and extended hours.

Education and/or Experience

• High School Diploma or equivalent required.
• Security guard license, guard registration card or other equivalent relative to the State in which supervisor is employed and performs security-related work is required.
• Candidates must have at least one of the following:
• Three years of related work experience.
• Two years of general experience in security, law enforcement or military police.
• Associate or bachelor's Degree preferred.