Experience Specialist Nf2 (Rpt) Mcx Main Exchange

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines their families and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel civilian employees contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

Leads the Customer Service Desk or central checkout operations incollaboration with the Experience Manager Sales Manager Store Manager or Marine Mart Manager. Completes all sales and return transactionsusing the Point of Sale system. Assists the Experience Manager Sales Manager Store Manager or Marine MartManager inthe execution of corporate service programs promotions andother eventsas well as daily and weekly Dress Blue Experience standards at all customer touchpoints. May assist store leadership with special events ensuring customer experience criteria is met. Reports to the Experience Manager Sales Manager Store Manager or Marine Mart Manager.

Understands and operates within all service policies and exercises anI can DO that! mentality when a customer problem identifies opportunities to resolve customer problems andconcerns before they happen. Takes ownershipand followsup withcustomers toensure theirproblemswere articulates all MCX value stories programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX). Acts as a coach for team members on training related to service returns and exchanges service recovery and corporate service programs and promotions. Models key behaviors related to Dress Blue Experience metrics and serves as a role model for team members looking to advance their career. Observes service transactionsand coaches team members to increasedlevels of performance and effectiveness. Relays instructions gets workstarted sets paceand performs supervisory duties inanemergency orshort-termand nonrecurringbasis.

Takesadvantage of all training opportunities to develop serviceskills. Develops ageneral understanding about the brands and products sold within the store. Partners with teammembers toprovide answersto product questions from customers. Relays customer comments and concerns to Sales Specialist and Sales Manager. Identifies opportunitiesto produce add-on salesat thefront line through suggestive and consultativeselling. Ensures all sale ad and promotionalitems aresigned and placed according to brand standards. Ensures assigned service areais merchandised to brand standards with proper product placement. Manages categories/areas within the brand experience to include inventory accuracy and merchandise presentation. Communicates productoutsto Experience Manager Sales Manager Store Manager or Marine Mart Manager.

Identifies and reduces all risks of loss and/or theft. Ensures the front line operation is led appropriatelyinthe absence of an Experience Manager Sales Manager Store Manager or Marine Mart Manager ensuring proper staffing coverage and service standards are met. Actively engages in organizational training opportunities that develop personal andprofessional skillsrelatedto: timemanagement emotional intelligence interpersonal skills career planning public speaking and small group leadership.

Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Proactively engagesall customers in conversation. Addresses customers by rank when appropriate. Assists customers and communicatespositively in a friendly action to solve problems thehigher-levelsupervisor or proper point of contact for help when problems arise.

Adheresto safety regulations reports anyobserved workplace hazards and any injury occupationalillness and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards ofactively supporting the principles ofthe EEO program andprevention ofsexual harassment.

Places special ordersto cover local buys. May require food handling safety training handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties light lifting of merchandise stocking setting planograms price changes inventory counts and corrections. May have handle special orders merchandise requests or receiving of

products.

Performs other duties as assigned. The incumbent must beableto liftandcarry objects upto 20lbs independently and objects over 20lbs with assistance.

Requirements

Conditions of employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

ONE YEAR of experience working within a customer focused environment preferablywithin aretail or business operations coachingand training front lineemployees preferred. Positive attitude witha genuinedesire to work inateam environment. Ability to readand trainoperating standardsandprocedures for service service recoveryand RPOS systems aswell asworkwithin theposition toexecutethese standardsproperlyandcoach others withinthe team todo sowitha highdegreeof skill and confidence. Ability toworkinahighperformance atmospherewith commitmentto service and sales goals. Knowledge of safety and environmentalstandards forfuel. Attention to detail is required.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race age color religion national origin sex GINA political affiliationmembership or non-membership in an employee organization marital status physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: part of the employment process Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI).For all positions requiring access to firearms or ammunition the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760 Qualification to Possess Firearms or Ammunition before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s) if applicable.

*If prior military DD214 Member Copy

*Resume that does not exceed 2 pages

**IMPORTANT: To align with the Merit Hiring Plan Federal Agencies will not accept resumes that exceed two pages. Accordingly the NAF HRO will only consider resumes that are two pages or fewer. Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees whether on or off duty cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace and Marines sailors and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with TA stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

IC