Senior Lead, Data Center Management

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As the Real Estate Data Center Site Lead you will provide critical leadership and be responsible for the day-to-day operations, management, and optimization of assigned sites. You will ensure facilities are safe, compliant, efficient, and aligned with organizational and customer objectives, while delivering a high-quality employee and operational experience.

As the Site Lead you will serve as the primary customer relationship owner at the site level and act as the first point of escalation for operational, facilities, and incident-related matters.

You will report into the Regional/Territory Leads and work closely with regional, global, and site stakeholders.

Key Responsibilities:

Facility & Operations Leadership

• Own and manage site operations, facility services, and asset governance

• Ensure 100% regulatory, safety, and security compliance at the site level

• Maintain audit-ready documentation for EHS, security, and operational procedures

• Own site-level data integrity and ensure accuracy of facility and operational records

• Maintain all site permits, certifications, and compliance documentation

• Take full ownership of the appearance and condition of the site, inside and outside

Financial & Vendor Management

• Manage site operating costs and support Opex/Capex planning and annual business planning processes

• Identify and implement cost-saving initiatives while maintaining service quality

• Manage third-party service provider performance at the site level

• Participate in or lead contract negotiations to optimize cost and service levels

Stakeholder & Customer Engagement

• Act as the primary customer relationship owner for the site

• Build and maintain strong credibility with business leaders, customers, and partners

• Partner with IT, Communications, Legal, EHS, HR, Security, and other stakeholders

• Represent RDC and Kyndryl with service partners, customers, and the external community

Project & Change Management

• Own and execute site-level initiatives, projects, and deployments

• Act as site-level project owner and project manager as required

• Drive adherence to RDC project management standards, governance, and best practices

• Implement global standards, technologies, and initiatives as directed by leadership

• Provide status updates and reporting on site projects, milestones, risks, and outcomes

Incident, Crisis & Business Continuity

• Lead site-level incident and crisis response activities

• Serve as the first escalation point for safety, facility, or service disruptions

• Maintain emergency preparedness and response plans aligned with business continuity requirements

• Coordinate with regional and global teams during incidents and crises

Site Experience & Sustainability

• Ensure facilities support a productive, safe, and engaging work environment

• Lead employee experience, sustainability, and workplace improvement initiatives

• Address and resolve employee facility-related feedback in a timely manner

• Promote a culture of ownership – treating the site as if it were your own

Key Deliverables

• Emergency and preparedness response plans

• Monthly site and facility status reports (incidents, escalations, resolutions)

• Site project status reports as required

• Audit-ready documentation across EHS, security, and facilities

• Accurate and complete site-level data and records

Performance Metrics

• 100% site regulatory, safety, and security compliance

• 100% accuracy of site-level operational and facilities data

• Successful execution of site initiatives and projects

• Cost control and delivery of identified savings opportunities

• Customer and stakeholder satisfaction at the site level

Your Future at Kyndryl

Every position at Kyndryl is an opportunity to be part of something bigger. We’re committed to your growth and development—because when you succeed, we succeed. In this role, you’ll gain exposure to global projects, cutting-edge technologies, and strategic initiatives that shape the future of businesses worldwide. Your career path doesn’t stop here. Whether you want to deepen your expertise, broaden your skills, or move into leadership, we’ll support you with learning programs, mentorship, and opportunities to take on new challenges. At Kyndryl, your future is yours to shape.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to prove it. You have a growth mindset; keen to drive your own personal and professional development, and to support others in theirs. You take your work seriously and prioritize customer impact. Most importantly, you understand that the most successful teams trust and enjoy each other and are naturally inclusive in how you work with others.

Required Qualifications

• Bachelor’s degree or equivalent experience in Facilities Management, Engineering, Operations, or related field

• 5+ years of proven experience leading site operations, facilities management, or data center environments

• Strong vendor, financial, and contract management experience

• Demonstrated incident and crisis management capability

• Experience working with cross-functional stakeholders and senior leadership

Key Skills & Competencies

• Strong leadership and ownership mindset

• Customer-focused and service-oriented approach

• Operational excellence and attention to detail

• Financial acumen and cost management

• Project and change management

• Excellent communication and stakeholder engagement skills

The compensation range for this position in the US is $100,080 to $190,080 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills, and experience. For part-time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city, or local minimum wage requirement.

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave and paid time off. Note: if this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.