IT Application Support Specialist

Job Summary

Provide advanced technical support for enterprise applications such as Microsoft Dynamics 365 (D365) Customer Engagement (CE) and Finance & Operations (FO) applications. Responsible for troubleshooting complex issues, configuring and optimizing system processes, and managing role-based security within the organization. Help ensure adherence to ITIL practices, including incident, problem, and change management processes. Excellent opportunity for an IT professional with experience in ERP systems and a strong understanding of security management to contribute to the efficiency and success of the organization.


Essential Duties

• Provide second-level support for enterprise applications such as D365 CE and FO, managing complex user issues and technical escalations from Tier I support.
• Troubleshoot, identify, and resolve advanced technical problems within the ERP system, ensuring minimal impact on business operations.
• Manage and maintain role-based security within D365, ensuring users have appropriate access based on their roles and responsibilities.
• Adhere to ITIL framework and IT Service Management (ITSM) principles to manage incident, problem, and change management, ensuring a consistent and efficient approach to service delivery.
• Assist in the deployment of updates, patches, and system configurations, coordinating with other IT teams to ensure smooth system transitions.
• Conduct regular system audits and performance monitoring to proactively identify and address potential issues or inefficiencies in the ERP environment and other enterprise applications.
• Provide training and guidance to Tier I support and end-users on D365 functionality, role-based security, and best practices.
• Support ongoing improvement initiatives by offering insights into application enhancements and optimization strategies.
• Collaborate with cross-functional teams to understand application requirements and provide feedback on common issues.
• Build and maintain key business applications such as ticket system, using Power Apps.
• Maintain and update existing manufacturing reports and tools utilizing Power BI, Excel, Power Query, Power Automate, and Power Apps.
• Troubleshoot and resolve issues with package data flow from Stratus to FO in Data Store.
• Assist the manufacturing team with setting up projects within Autodesk B360 as required.
• Assist the shop floor with submitting tickets for technical issues or system errors.

Minimum Requirements

• Must have experience supporting Microsoft applications
• Must have desktop support experience
• ERP support experience strongly preferred
• Experience supporting the financial sector preferred
• Experience owning platforms or enterprise level licensing strongly preferred
• Azure experience preferred
• Cloud experience preferred

Grow Your Career with TDIndustries

Founded in 1946, TDIndustries is a premier, employee-owned Mechanical, Electrical, and Plumbing (MEP) company delivering full-lifecycle building solutions-from design and construction to service and facilities maintenance. We power critical environments like hospitals, schools, data centers, stadiums, and commercial buildings across Texas and the Southwest.

Our Partners (employees) are the core of our success. As an employee-owned company, you have a voice, a stake, and a clear path to grow. Recognized by FORTUNE Magazine as a "100 Best Company to Work For," we invest in top training, career development, and a culture built on trust and servant leadership.

Join a growing team where your skills matter, and your future is built to last.

At TDIndustries, we believe opportunity should be built - and shared - by all. Whether you work with tools or technology, in the field or the office, we hire and grow people based on skill, potential, and integrity - never labels. We value the diverse paths that bring people to our team and welcome Partners of all backgrounds, including differences in race, color, religion, sex, gender identity or expression, sexual orientation, age, ability, military service, and more. What matters most is how we work together to build excellence.