Customer Service Associate

Job Summary This position is primarily responsible for acting as a liaison between the customer, sales, and CS management to resolve complex customer issues regarding order management and customer service, and the resultant follow-up. It involves strong interdepartmental interaction to provide complete and accurate information and support for customers, sales team, and management. Duties and Responsibilities Interacts with external and internal customers related to the final on-time delivery of orders. Acts as a support and resource for day-to-day activities within the department. Maintains effective communication with other CS reps, supervisors, customers, and sales team in the resolution of complex issues and follows up with the affected parties to communicate resolution and/or plan of action. Efficiently handles all customer issues to meet departmental goals. Assists management with special projects as needed. Reviews and releases orders to the Kontoor distribution centers daily to ensure constant workflow and prevent downtime for DC personnel. Responsible for setup and maintenance of value-added services as well as ensuring services are priced and billed correctly to avoid chargebacks. Maintains instruction manual of assigned accounts for co-workers and as a training tool for new reps. Qualifications High School Diploma or Equivalent required. Minimum of 3 years of customer service experience. SAP experience would be beneficial but not required. Strong computer skills (Internet, Excel, Word) – Proficient in Excel. Excellent communication skills (written, oral). Analytical thinking – problem solving. Excellent organizational skills with the ability to multitask with a high level of attention to detail. Works productively without supervision. Ability to work as part of a team. Leadership Competencies Global Agility – Be open and adapt quickly when things change. Purposeful Integrity – Do the right thing, even when no one is watching. Strategic Foresight – Think ahead and plan for what’s coming. Customer Centric Innovation – Find better ways to serve our customers. Urgency for Impact – Act fast and get results that matter. Bold Accountability – Take ownership of your work and results. Empowered Collaboration – Work well with others to get things done. Benefits Kontoor Brands offers a comprehensive benefits program, including health and wellness resources, discounts on apparel, four weeks of paid parental leave for eligible new parents, flexible Fridays, and tuition reimbursement. The benefits provide choice and flexibility to meet individual and family needs. EEO Statement Kontoor Brands, Inc. is an equal employment opportunity/affirmative action employer of minorities, females, protected veterans and the disabled. Kontoor Brands is committed to providing equal opportunities in employment, and treating its associates and applicants without discrimination on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor. #J-18808-Ljbffr