Travel Customer Service

Travel Customer ServiceCincinnati, Ohio, United StatesWe are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.Key ResponsibilitiesCommunicate with clients through email, phone, and messaging platforms to answer questions and provide assistanceManage booking updates, itinerary changes, cancellations, and special travel needsShare clear and accurate information regarding destinations, travel requirements, and agency proceduresProactively check in with clients to confirm details and address any concernsResolve issues efficiently while maintaining a positive and supportive approachIdeal CandidateA strong communicator with a customer-first mindsetExperienced in customer service (travel, tourism, or hospitality experience is a plus)Well-organized, reliable, and comfortable handling multiple requests at onceTech-savvy and able to adapt quickly to new systems and toolsPassionate about travel and helping clients enjoy seamless experiencesPerksFully remote position with flexible hoursTraining and ongoing support to help you succeedCareer growth opportunities within a growing travel agencyAccess to travel benefits and exclusive industry discountsA collaborative and supportive team cultureOr refer someone