Experienced Lease-Up Specialist - South Austin

Experienced Lease-Up Specialist - South Austin

Novum Capitol View - Austin, TX 78747

Our national multifamily property management company seeks an experienced Leasing Associate with a "Whatever It Takes" attitude to support a lease-up community in South Austin near Slaughter Lane. This individual will play a key role in driving occupancy, generating leasing traffic, executing marketing initiatives, and delivering an exceptional customer experience during the lease-up process.

The ideal candidate is an outgoing, sales-driven professional with at least one year of recent apartment leasing experience, strong customer service skills, and the ability to leverage social media and content creation to attract prospective residents. Candidates should be comfortable working in a fast-paced environment, building relationships, and helping establish the community's presence in the local market.

Bilingual English/Spanish candidates are strongly preferred.

The Leasing Associate is responsible for achieving occupancy and leasing goals through effective sales techniques, marketing initiatives, prospect follow-up, and positive resident relations. This position requires an understanding of lease-up operations, proactive outreach, and the ability to create engaging digital content that generates interest and drives traffic to the community.

Reports To: Community Manager, Assistant Community Manager, and/or Regional Property Supervisor.

Supervises: None.

Essential Functions

Leasing and Sales

• Perform all sales and leasing activities, including greeting and qualifying prospects, conducting property tours, showcasing amenities, following up with leads, and closing leases.
• Support lease-up objectives by actively generating traffic, converting prospects into applicants, and helping achieve occupancy goals.
• Provide exceptional customer service throughout the prospect journey, application process, move-in experience, and resident interactions.
• Ensure applications, leases, move-ins, renewals, and move-outs are completed accurately and according to company policies.
• Record all telephone, internet, and in-person traffic in accordance with company procedures.
• Maintain current knowledge of apartment availability, pricing, lease terms, and community amenities.
• Ensure the property, model units, and tour routes meet company standards. Communicate maintenance and presentation needs to the appropriate team members.

Marketing, Social Media, and Content Creation

• Assist in developing and executing marketing strategies designed to increase visibility, generate leads, and drive leasing traffic.
• Create, post, and maintain engaging social media content to promote the community, available apartment homes, amenities, events, and special offers.
• Demonstrate a working knowledge of social media platforms and basic content creation, including photos, short-form videos, captions, and promotional posts.
• Support digital marketing efforts by identifying opportunities to increase online engagement and attract prospective residents.
• Utilize online marketing platforms, including Craigslist, Google, and other relevant search engines or listing sites.
• Design or assist with creating marketing flyers, newsletters, digital advertisements, and resident communications.
• Conduct outreach marketing and maintain accurate records of marketing activities and lead sources.
• Monitor market trends, competitor pricing, concessions, and occupancy conditions. Prepare market surveys as needed.
• Participate in community events and promotional activities that support lease-up goals and strengthen local awareness.

Resident Relations and Administration

• Build and maintain positive relationships with prospective residents, current residents, clients, and vendors.
• Respond to inquiries and concerns professionally, promptly, and courteously.
• Maintain accurate records and complete required administrative tasks in accordance with company standards.
• Utilize property management software to track apartment availability, prospect activity, applications, and leasing performance.
• Maintain compliance with company policies, Fair Housing requirements, and applicable housing regulations.

Qualifications

Education and Experience

• High school diploma or equivalent required.
• At least one year of recent apartment leasing experience required.
• Previous experience supporting a lease-up community or newly developed multifamily property is strongly preferred.
• Previous experience in sales, marketing, or a customer-facing role is beneficial.
• Demonstrated experience using social media for business, marketing, or promotional purposes is preferred.

Knowledge, Skills, and Abilities

• Strong customer service, communication, interpersonal, and relationship-building skills.
• Proven ability to apply sales techniques, generate leads, qualify prospects, conduct presentations, follow up effectively, and close leases.
• Basic understanding of social media marketing and content creation, including the ability to create and publish engaging posts.
• Comfortable taking photos and videos, writing captions, and promoting a community online.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Ability to read, write, and communicate effectively when completing documents, explaining lease agreements, and assisting residents.
• Basic mathematical skills to calculate prorated rent, deposits, and other leasing-related charges.
• Proficiency with property management software, preferably ResMan, and Microsoft Office.
• Basic knowledge of Fair Housing laws and leasing compliance requirements.
• Bilingual English/Spanish skills preferred.

Schedule and Location Requirements

• Must be available to work both Saturdays and Sundays as part of the regular work schedule.
• Must be able to work on-site at a multifamily community in South Austin near Slaughter Lane.
• Must be comfortable working in a goal-oriented, fast-paced lease-up environment where customer service, marketing, and leasing performance are priorities.

The ideal candidate is an energetic, customer-focused leasing professional who understands the urgency and excitement of a lease-up community. They are confident conducting tours, building relationships, following up with prospects, and closing leases. They also understand how social media and engaging content can help generate interest, increase visibility, and support occupancy goals.

Candidates who are bilingual in English and Spanish, enjoy creating content, and thrive in a sales-driven environment are especially encouraged to apply.