Senior Specialist

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• The Sr Specialist, Process and Standards role is part of the Tech Ops Process & Strategy team. You will have the opportunity to analyze complex operational challenges, collaborate across multiple teams, and provide data-driven insights supporting initiatives tied to strategic objectives. This person will work with large datasets to identify trends, opportunities, and challenges, and develop actionable recommendations to address them. 

What you'll do

• Develops and facilitates cross functional teams in improvement activities that focus on front line leadership within the Tech Ops organization
• Works collaboratively with operational leadership and represented work groups to develop and implement sustainable solutions
• Manages multiple projects and provides regular updates on status and performance against plan
• Analyze large datasets to identify trends, opportunities, and challenges, and develop actionable recommendations to address them
• Provide insights supporting initiatives tied to strategic objectives 
• Perform ad-hoc analyses and deliver actionable, data-driven insights to inform business decisions, including designing and executing hands on data collection initiatives in the operation and/or through direct process observation
• Conducts reliable analyses grounded in diverse data sources and using a strong understanding of Tech Ops business operations
• Develop and maintain relationships with stakeholders to understand business needs and provide analytical support
• Must be able to travel to other maintenance locations as required (up to 20% of time)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• • Willingness to work different shifts as required
  • Bachelor’s degree in a quantitative field (e.g. Engineering, mathematics, statistics, computer science, Information Systems, or equivalent work experience)
  • 3 years of experience leading process improvement projects in maintenance/ production/ heavy industry setting
  • Experience working and communicating effectively with multiple levels of management and represented work groups

Preferred Qualifications- Education & Prior Job Experience

• Six Sigma Green Belt Certification or equivalent experience
• Demonstrated proficiency in Excel for data manipulation and visualization and SQL for querying and managing databases
• Proficiency in Microsoft Office, particularly proven experience with data visualization tools (e.g. Tableau, Power BI, etc)
• Previous Airline Technical Operations experience

Skills, Licenses & Certifications

• Ability to manage multiple projects and meet delivery targets
• Good leadership skills
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to maintain accuracy and quality in work products

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.