Medical Support Assistant

Job TitleMedical Support AssistantDutiesThe incumbent performs both routine and complex administrative and miscellaneous clerical duties as assigned with general administrative support from Prosthetic management.Incumbent is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to, scheduling, cancelling, and re-scheduling patient's appointments and/or consults; entering no-show information; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter information is completed in order to obtain appropriate workload credit; and verifying and updating demographics and insurance information. The incumbent will perform assigned duties to facilitate efficient daily operations, providing support to clinical lab practitioners and will participate in meetings, briefings, and/or daily huddles.The incumbent will manage the daily flow of service by coordinating administrative services for veterans and their family members and caregivers.The incumbent will also be responsible for providing durable medical equipment to Veterans and/or providers presenting to the service as needed and posting stock issues.The incumbent is responsible for proactive behaviors in preventing, identifying, and reporting unsafe patient care situations.Work Schedule: Monday - Friday, 8:00am -4:30pmCompressed/Flexible: Not availableTelework: ADHOC ONLY Virtual: This is not a virtual position.Functional Statement #: 000000