Dispatcher Full-Time 11:45 AM - 08:15 PM

Dispatcher Tacoma, WA

Join MedSpeed and help deliver health! We're a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you're passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we've never lost the entrepreneurial spirit and close-knit culture that defined us from day one. Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren't just words; they shape how we support each other, grow together, and deliver real impact.

Why become a MedSpeeder? This is what's in it for you:

• Medical, Dental, Vision and Flexible Spending Account -- We care about you and your family!
• 401(K) with Company Match -- We want you to secure your financial future, so we have a generous match too!
• On-Demand Pay - MedSpeed offers early access to the money you've already earned.
• Paid Time Off -- We encourage time off, you deserve it!
• Opportunities for Career Advancement We encourage internal growth!
• Competitive Pay We respect the work you provide!

What you will be doing as a Dispatcher:

• Monitor and route assigned customer orders while meeting all corporate guidelines and performance standards
• Create effective routes using routing tools and local knowledge to make efficient transports based on priority and location
• Address general questions about MedSpeed service process. Effectively handle issues and solve problems that arise on orders with effective communication skills
• Log, track and appropriately document all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements
• Perform skills necessary to create a high-quality customer experience, as reflected through acceptable, quality monitors and customer feedback
• Work with market management team for all routing/dispatch needs on a day-to-day basis as well as on longer term improvements
• Maintain current knowledge of MedSpeed service policies, procedures, and specific client requirements
• Work to promote MedSpeed culture

What you need to become a MedSpeeder:

• High School Diploma, GED or equivalent
• Work experience in up-tempo environments preferred
• Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness, and other skills as identified
• Demonstrate excellent verbal and written communication skills
• Great attitude that aligns with our culture of working as one team, keeping our promises, and getting better every day
• Ability to effectively manage time and multi-task
• Ability to maintain high level of punctuality and consistent, reliable attendance standards
• Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
• Collaborative work style, able to work well within and across departments
• Ability to enter data accurately at a given speed
• Strong typing and computer skills

MedSpeed partners with clients in healthcare environments, including hospitals, physician offices, and laboratories. Safety, trust, and compliance are essential in our partnerships. As a condition of employment, all candidates receiving an offer must complete a criminal background check, drug screen, and motor vehicle record (MVR) review. All results are evaluated in accordance with company policy and applicable federal, state, and local laws, including those governing the use of background and driving record information in employment decisions.