Service Advisor

Service Advisor – Rv We need a Service Advisor who is superior in customer service. Must be able to professionally greet guests by phone or in person, schedule appointments and act as a liaison between customers and service techs. Experience with Motility software system is a plus. Makes customers feel welcome and confident that their needs are being understood and achieved. 2 years experience preferred, RV experience is a plus. We are growing fast and looking for someone who will help us with that growth. Competitive benefits package, Monthly salary + Commission. Job Responsibilities Greet service department customers promptly and courteously—attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress daily Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards We offer terrific benefits which include: Generous pay plan! Tell us about your experience at your interview! Performance Bonuses! Bi-weekly Pay Period Excellent, Ongoing Training is Provided! Opportunity for long term employment and growth Medical, Dental and Vision Insurance Disability Insurance 401(k) Retirement Plan Paid one week vacation after 1 year, 2 weeks paid after 2 years 5-day work week, closed on Sundays! We are an Equal Opportunity Employer – All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status. #J-18808-Ljbffr