Client Care Specialist - South Burlington, VT

Client Care Specialist - South Burlington, VT

Orchard Veterinary Hospital is Hiring a Client Care Specialist!

• Role: Client Care Specialist
• Status: Full-time
• Salary: $18 - $20 / hour
• Schedule: Monday through Friday

Orchard Veterinary Hospital is seeking a friendly, organized, and compassionate Client Care Specialist/Receptionist to join our team. We are a fast-paced, two-and-a-half-doctor practice that prides itself on teamwork and exceptional service. Our hospital features a newly renovated facility with five exam rooms, an in-house laboratory, digital x-ray, dental suite, and surgical suite.

If you enjoy working with people, love animals, and thrive in a collaborative environment, we would love to hear from you. Join our team as we serve our community by caring for the pets that bring joy to our clients’ lives. This is a full-time position, Monday through Friday, with no evenings or weekends. The Client Care Specialist plays an essential role in ensuring a positive experience for both our patients and their owners by delivering excellent customer service and supporting the veterinary team.

Key Responsibilities

• Answer and manage incoming phone calls, emails, and text communications
• Greet clients and patients, manage check-in and check-out
• Schedule appointments and maintain accurate records
• Assist with medication refill requests
• Provide general administrative and team support
• Maintain a welcoming, organized front desk environment

Qualifications

• Strong computer and organizational skills
• Ability to work efficiently in a fast-paced environment
• Strong attention to detail
• A genuine love for animals (experience working with pets preferred)
• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Benefits

• Paid Time Off
• Paid Holidays
• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues
• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• Tuition Assistance Program
• Employee Referral Bonus

Training & Development

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Join Our Team!

At Orchard Veterinary Hospital, we believe veterinary medicine is challenging but deeply rewarding. We strive to maintain a fun, supportive, and professional workplace where team members feel valued and know they are making a meaningful difference in the lives of pets and their families.

Diversity, equity, and inclusion are core values at Orchard Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.