Veterinary Receptionist

Veterinary Receptionist – $1,000 Sign-On Bonus – Lakewood Animal HospitalLakewood Animal Hospital is seeking a full-time Veterinary Receptionist to join our team in Locust Grove, Virginia. This position serves as a primary point of contact for our clients and plays an important role in keeping our hospital organized, efficient, and running smoothly.We are looking for a dependable, professional individual who communicates exceptionally well, enjoys working with people, and can remain organized and composed in a busy veterinary environment. Previous veterinary or medical reception experience is preferred, but we are also willing to consider candidates with strong customer service experience and the ability to learn quickly.Schedule: Three to four 10-hour shifts per week, generally 7:45 AM–6:00 PM. No weekend shifts.Compensation: $17–$20 per hour, based on veterinary, reception, and customer service experience and demonstrated skill level.$1,000 sign-on bonus eligible after 60 days of successful employment. Candidates must have three or more years of relevant veterinary reception or veterinary client service experience within the last five years to qualify for the sign-on bonus.ResponsibilitiesVeterinary Receptionists at Lakewood are an essential part of our client service and medical support team. Responsibilities include:Greeting clients and patients and providing a welcoming, professional experienceAnswering a high volume of phone calls and assisting clients with questions and requestsScheduling appointments appropriately based on patient needs and hospital protocolsChecking clients and patients in and out for appointmentsCollecting payments and accurately processing financial transactionsMaintaining accurate client and patient information in the medical recordManaging incoming emails, prescription requests, medical record requests, and other client communicationsCommunicating effectively with veterinarians, technicians, assistants, and other team membersObtaining and organizing medical records from other veterinary facilitiesProviding clients with accurate information regarding hospital policies, scheduling, and servicesRecognizing urgent concerns and appropriately communicating them to the medical teamMaintaining an organized reception area and completing assigned administrative tasksHandling sensitive or difficult client interactions professionally and respectfullyBalancing multiple priorities while maintaining accuracy and attention to detailQualificationsWe are looking for candidates who:Are reliable, professional, and able to work effectively as part of a teamHave excellent verbal and written communication skillsProvide strong customer service while maintaining professional boundariesAre comfortable communicating by phone, email, and in person throughout the workdayCan remain calm, organized, and professional during busy or stressful situationsHave strong attention to detail and can follow established hospital protocolsCan manage multiple tasks and competing priorities in a fast-paced environmentAre comfortable learning veterinary terminology, medications, and basic medical conceptsHave strong computer skills and are comfortable learning veterinary practice-management softwareUnderstand the importance of confidentiality and accurate documentationEnjoy working with both people and animalsPrevious veterinary reception, veterinary hospital, medical reception, or other relevant customer service experience is preferred.BenefitsEligible full-time team members receive a comprehensive benefits package that includes:Medical, dental, and vision insurancePaid time off and paid holidaysRetirement benefitsEmployee discounts on veterinary care and productsOpportunities for professional development and continued learningLakewood Animal Hospital is a small animal veterinary practice serving Locust Grove and the surrounding communities. Our services include preventive and wellness care, dentistry, surgery, diagnostics, treatment of illness and injury, and daytime urgent care.Our reception team is an important connection between our clients and medical team. We emphasize high-quality medicine, clear communication, efficiency, teamwork, and exceptional client service. We are looking for a Veterinary Receptionist who can contribute to that standard and become a dependable part of our team.We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.