Patient Care Associate - SC2 Endoscopy

Site: Cooley Dickinson Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary
The Patient Care Associate (PCA) is responsible for performing a variety of direct and non-direct patient care duties, including routine patient care duties as well as clerical, supply, and messenger responsibilities. The PCA performs other patient care related duties and unit duties as needed and may function as a patient care observer to monitor for patient safety in situations where 1:1 observation is required.

Telemetry/Critical Care Unit Specific: Responsible for successfully completing arrhythmia course and maintaining competency in telemetry monitoring.

This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital.

This position reports to the Nurse Manager and operates within established organizational and departmental policies and procedures.

Must be able to effectively interact appropriately to an individual's intellectual level and physical ability.

1Infants 1Pediatric 1Adolescent 1Adult 1Geriatric

Does this position require Patient Care?
Yes

Essential Functions
-Perform patient care related duties and clinical functions as assigned or requested. These include, but are not limited to, perform and document point of care, perform and document vital signs, perform EKG’s, perform skin, bathing and performing other sanitary needs of patients, transferring and assisting with ambulation of patients, feeding patients, etc. Assist RN’s and physicians with other exams and treatments as required. Record I & O.

-Communicate with nursing staff in an effective and timely manner around issues related to patient care and patient condition.

-Complete documentation data on the patient’s medical records as care is provided, condition changes and as clinical needs, supervisor indicates.

-Ensure that patient rooms are stocked, equipped, and cleaned appropriately, as needs indicate and as patient volumes change.

-Utilize equipment properly considering its’ maintenance, safety and availability. Report equipment malfunctions and needs to Maintenance or Bio Med Engineering as appropriate.

-Participate in quality improvement processes and systems to assure targeted outcomes, exceptional service delivery and efficiency.

-Demonstrate cooperative, collaborative, participative behavior with peers in the performance of work, goals, quality improvement efforts and patient care delivery.

-Participate in the orientation of new personnel as requested.

-Assist in emergency situations as directed.

-Make trips to other hospital departments for patient and unit supplies (i.e. equipment, blood, storeroom, etc.) and deliver specimens, etc.

-Delivers meal trays to patients using safe tray passing techniques (verify with RN if NPO, patient going for a test, patient with swallowing issues, etc)

-Receive incoming communications and take appropriate action to relay information to the necessary person(s).

-Receive and direct Medical Staff, personnel, patients and visitors.

-Inform next shift Unit Secretary, Shift Charge Nurse, or Nurse Manager of problems needing attention.

-Notify Case Management of the need for consultation at the request of physician or nurse.

-Notify consulting physician, physician’s office, or answering service of need for consultation as ordered by attending physician.

-Contact religious personnel on behalf of patient as directed by nursing staff, patient or patient’s family.

-Operate paging system efficiently.

-Perform non-clinical clerical duties related to the admission, hospitalization, discharge, transfer, death and leave of absence of patients.

-File forms in individual patient’s medical record.

-Copy medical records as ordered for patient transfer to another facility.

-Send patient’s medical record to Medical Records after charting is completed, the chart is checked and patient is discharged.

-Prepare appropriate paperwork for patient needs: i.e. surgical packets / Universal Protocol / EMTALA / Medical Necessity form / Discharge/Admission.

-Ensure that appropriate stock items and equipment are available to the unit (this is in conjunction with the Unit Aide if that particular unit has a Unit Aide).

-Greet new patients with friendly professionalism and escort patient to room and notify appropriate nurse when needed.

-Greet and direct visitors to appropriate room and inform them of hospital regulations as appropriate.

-Issue correct information to patients and families.

-Respect the dignity and confidentiality of the patient and family.

-Function in role of Patient Care Observer as requested.

-Remain in constant attendance with assigned high risk patient until relieved by shift charge nurse.

-Maintain safety for patients with suicidal ideation.

-Immediately notify nursing staff of any unusual circumstances or obtain assistance with any restrained patient who needs attention or assistance.

-Immediately report any changes in patient’s condition to the patient’s nurse.

-May perform non-clinical tasks as directed by the patient’s nurse.

-Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control and environmental standards.

-Stay abreast of current trends in field of expertise.

-Maintain flexibility and remain responsive to unit and overall nursing department needs as they relate to patients and work assignments.

-Meet annual competency and retraining requirements.

-Attend meetings as required.

-Perform other functions/duties as requested.

Qualifications

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Nursing Assistant [Certified Patient Care Technician] - National Center for Competency Testing (NCCT) required Experience Six (6) months to one (1) year nursing assistant experience required One (1) to three (3) years secretarial experience preferred and Healthcare experience preferred Knowledge, Skills and Abilities - Ability to perform routine patient care activities under the direction of licensed nursing personnel requiring technical or on the job training required. - Nursing Assistant certification, Medical Assistant certification, or a nursing student who is actively enrolled into a nursing program with a minimum of 6 months of student clinical experience required. - Patient Care Associates hired prior to April 16, 2013 are grandfathered into their current position without being required to have a nursing or medical assistant certification. - Ability to multitask and handle stress crisis situations effectively required. - Demonstrated knowledge of medical terminology required. - Demonstrated typing skills and computer experience required. - Demonstrated interpersonal, organizational, and oral and written communication skills required.

Additional Job Details (if applicable)

Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

30 Locust Street

Scheduled Weekly Hours

24

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.13 - $26.14/Hourly

Grade

SC2C27At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on aiapply.co.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.