Team Member

Job Description

Job Description

Team Member

**Currently Hiring Full-Time Team Members for customer service and front of the house (customer service) & back of the house (kitchen) with 5:00 AM - 11:00 PM availability. * No seasonal or part-time positions available

IMPORTANT: This position is for the LADSON ROAD location, located at 3660 Ladson Road, Ladson SC.

Job Description

The Team Member represents Chick-fil-A by providing 2nd Mile Service to each of our Guests within the restaurant. Willingness, Ability, and Availability are the foundation for success in this role. This individual helps differentiate Chick-fil-A from others in the industry by actively contributing to a Clean & Safe Environment, Great Food, Fast & Accurate Service, and Genuine Hospitality to support Chick-fil-A’s Shared Vision of being the world's most caring company.

Job Responsibilities

Extending Genuine Hospitality by:

(for the Front of the House / Customer Service position)

• Creating moments of personalized care for Guests
• Treating all Guests with honor, dignity and respect
• Displaying the Core 4
• Applying the HEARD Model when recovering Guests

• Delivering Great Food by:

  • Separating raw and ready-to-eat foods
  • Keeping hot foods hot and cold foods cold
  • Using date and label stickers consistently
  • Following the recipes per Pathway procedures
  • Honoring all hold times
  • Using LEAN production systems

• Providing Fast & Accurate Service by:

  • Working with a sense of urgency
  • Confirming orders
  • Double checking bags
  • Providing all needed and requested items
  • Maintaining two-way communication

(for the Kitchen / Back of the House position )

• Serve in the Kitchen by making real food by hand
• Filet, grill, bread, and assemble our fresh chicken products
• Wash, chop, bake, and assemble side items
• Prepare food safely and efficiently
• Perform quality, time, and temperature checks
• Clean and sanitize equipment and work area, wash dishes
• Stock and rotate food inventory to prepare for the next shift
• Report to Team Leader and follow instructions
• Contribute to our fast-paced, high-energy environment
• Provide excellent quality food service to our guests

• Ability to work in a fast-paced, team-oriented environment
• Provide excellent customer service by looking guests in the eye, smiling, and engaging in encouraging conversations
• Experience in the kitchen or customer service preferred
• Willing and able to work in a physically demanding role (including the ability to lift up to 50lbs., work on feet for several hours, etc.)
• Be 16 years of age or older

For all Team Member positions: Maintaining a Clean & Safe Environment by:

• Abiding by the Restaurant Health Policy
• Following Appearance and Apparel Standards
• Washing hands frequently and changing gloves between tasks
• Removing trash and clutter
• Finding and fixing safety hazards
• Cleaning, sanitizing, and disinfecting

Skills & Requirements

Full-Time Team Members must meet the following requirements:

• Positive attitude
• Exhibit the Core 4 with the Guest and team
• Teamwork
• Average at least 35 hours per week over a three-month period
• Available to work 5:45 AM to 2:00 PM , 11:00 AM to 8:00 PM , or 2:00 PM to 11:00 PM at least 5 days per week, including Friday and Saturday
• Be 16 years of age or older
• Ability yo lift up to 50 pounds
• Ability to work in extreme temperatures for extended periods of time
• Ability to stand for up to 8 hours at a time
• Must be able to use technology with ease and without help

Physical Abilities

- Be able to walk over seven hours a day while carrying up to 50 pounds

- Have the ability to stand, sit, walk, stoop, bend, reach, crouch and twist throughout the day

- Work without the need for breaks of any kind for at least 2 hours at a time

- Tolerate high levels of heat exposure for extended periods of time

- Ability to lift up to 50 pounds

- Ability to stand for up to 8 hours

- Move with a high sense of urgency

- Climbing 4+ flights of stairs

- Balance while carrying items

- Quick reflexes and the ability to adapt to changing situations

- Walking and running short distances

- Endurance for repetitive tasks

- Agility in navigating tight spaces

As a condition of employment, you are required to meet the physical demands essential to the performance of your duties. These demands include, but are not limited to what is listed above under "Physical Abilities". Your ability to fulfill these physical requirements is a critical component of your role. In the event that you are unable to meet these physical demands at any time during your employment, you will be restricted from work until you are once again able to meet all of the requirements of your position.

Perks & Benefits

• Full Time = Greater than 32 hours per week.
• Health, Dental, Vision, Life
• 401K Contribution
• $10.00 daily food contribution.
• Remarkable Futures Scholarships – True Inspiration™ Scholarship ($25,000) or Leadership Scholarship ($1,000 or $2,500).