Service Manager

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you’ll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you’re proud of. What's in it For You: $60,000-$85,000 / year A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page . A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values . Why RDO? When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members. RDO's customers in and around Grafton do the important work of feeding the nation while creating a positive lift in their communities. They value knowledgeable partners who work with them to help them succeed every day —regardless of what the growing season brings. Readytojointhem? What You Will Do: Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems. Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'llbejugglingschedules, managing workflows, andmaking sure everyone knows where they need to be. Deliver top-notch service to customers: Communicateclearly, respectfullyandinatimelymannerwithcustomersduringtherepairprocess. Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly andensureeveryoneisaligned. Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about buildingastrong, talentedcrew. Customer Service and Relationship Building: Happycustomers are the best customers. You'llbemaking sure they're satisfied, building strong relationships, and delivering a world class experience every time. For a complete list of duties and responsibilities, view thefull jobdescription HERE . What You Will Need: LeadershipAbilities: Ready to step into a leadership role with a desire to learn and grow. CustomerServiceSkills: You’re passionate about delivering top-notch customer experiences. Tech‑Savvy: You’re confident using computers and quick to learn new systems. Experience: Familiaritywithourindustryisaplus,butnotrequired—we’llsupportyourlearning. Communication: You expressyourselfclearly, both in writing and in conversation Pace: You thrive in a fast-moving environment where priorities can shift, andno two days are the same. ValidWorkAuthorization: Candidatesmusthavevalid work authorization andbeabletoworkintheU.S.withoutcompanysponsorship. WhyYou'llLoveitHere: Outdoorsfriendly: The Grafton area offers hunting, fishing, and access to nearby state parks and wildlife areas. Cultureofsupport: Helpingeachotheriswhatwedohere,joinateamofsupportwhereeveryoneworkstogethertogrowthestore. Tight‑knitteam: EveryonefriendlyinGraftonandgetsalongastheyworktosolvecustomerproblemsthroughouttheregion. Licenses&Certifications Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr