Pet Care & Client Concierge (Full-Time)

Job Description

Job Description

Description:

Sidekicks Stay & Play – Amarillo, TX

Ready to make a positive impact on pets and their people? Sidekicks Stay & Play is looking for a reliable, compassionate, and detail-oriented team member to join our growing family. This full-time role combines hands-on pet care with excellent client service — perfect for someone who loves animals, enjoys a fast-paced environment, and thrives on teamwork. (And yes, you can bring your pet to work!)

Founded in 2021, Sidekicks Stay & Play was built to help pets live happier, healthier lives through enrichment and exceptional care. We believe that if we take great care of our team, they’ll take great care of our clients. Our culture is rooted in respect, growth, and creating positive experiences for everyone who walks through our doors (human or the furry kind).

Our Pet Care & Client Concierge team ensures both pets and people have an outstanding experience. You’ll rotate between guest care and front desk duties — from monitoring playgroups and cleaning suites to greeting clients, checking pets in and out, and answering questions. You’ll also assist with enrichment activities, send daily report cards, and help maintain a clean, safe, and welcoming facility.

• Provide care and enrichment for dogs and cats (feeding, watering, cleaning, playtime, administering medication)
  
• Monitor guest health, behavior, and comfort
  
• Greet clients, answer calls, schedule services, and check pets in/out using our computer system
  
• Create estimates, collect forms, and maintain an organized database.
  
• Keep the lobby and play areas tidy and inviting
  
• Take and upload photos for client report cards
  
• Assist with baths or grooming prep as needed
  
• Collaborate with your team to ensure an excellent guest and client experience

Hard Skills

• Ability to stand, bend, and lift 45 lbs. unassisted (up to 100 lbs. assisted)
• Comfortable with cleaning and working directly with dogs and cats
• Reliable transportation and full-time availability, including weekends and holidays (we rotate both)
• Able to use complex computer and phone systems
  

Soft Skills

• Dependable, proactive communicator
• Empathetic and people-focused — you must love both pets and their owners
• Coachable, eager to learn, and team-oriented
• Strong attention to detail and time management
• Problem solver with a positive attitude

• Average 35-45 hours/week (rotating weekends and holidays)
• Typical shifts: 5am–2pm, 7am-6p, 9am–8pm, 11am–8pm, or 2pm–10pm
• Pay range: $10–$14/hr , based on experience and availability

This position offers long-term career potential in pet care, client relations, and leadership. As part of the Sidekicks and Swann Animal Clinic family, opportunities for advancement in animal care and veterinary medicine are available for the right candidate.

Please submit your résumé and answer all application questions. Incomplete applications will not be considered. Selected candidates will be invited to a 15-minute virtual meet-and-greet, followed by a working interview to tour our facility and meet the team.