Customer Experience Representative - Manchester, NH (Hybrid)

Date: Jun 26, 2026 Location: Manchester, NH, US, 03109-5311 Company: Hubbell Incorporated Job Overview In an organization known for its world‑class customer service, the primary responsibility of the Customer Service Representative at Hubbell is to answer live incoming customer queries by phone, chat, and email. Day In The Life Service approximately 80-100 customer contacts per day Provide price and availability, order status, and general customer information upon request Interpret and communicate information from ERP system and customer portal to customers Process, resolve, and expedite orders Collaborate with team members to balance out workload, leading to fast, high‑quality responses for the customer Maintain composure, empathy, and a positive attitude in an extremely fast‑paced team environment Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer Code calls/emails/chats to accurately reflect interaction type Complete customer spreadsheet and other special notifications Utilize strong technical knowledge to handle advanced product‑related inquiries Look up special pricing agreements and convey accurate price to internal and external customers Create quotes as permitted within pricing guidelines Facilitate creation of customer order reports Manage key accounts, challenging accounts, and challenging salespeople What will help you thrive in this role? Experience with SAP or Salesforce preferred Experience working with customers to solve problems is required High School Diploma in General Studies (required) College Education in any field of study is preferred Job Segment ERP, Warehouse, SAP, Telecom, Telecommunications, Technology, Manufacturing EEO Statement Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class. #J-18808-Ljbffr RFL (A Hubbell Power Systems, Inc. Brand (USA)