Customer Service Specialist

divh2Customer Service Specialist/h2pAt Castle Automotive Group, we prioritize people - both our customers and our team. This position is ideal for someone who enjoys building connections, solving problems, and creating great experiences, without a traditional sales-focused environment. This offers hands-on experience where youll work closely with our department managers. In this position, youll develop communication, organizational, and customer service skills while gaining insight into dealership operations./ph3What Youll Do:/h3ulliRespond to customer inquiries via phone, text, email, and online platforms/liliProvide friendly, helpful information and guidance/liliAssist customers with scheduling appointments and next steps/liliFollow up to ensure a smooth and stress-free experience/liliKeep accurate records of customer interactions/liliRepresent Castle Automotive Group with professionalism and care/liliSupport dealership staff with other tasks as needed/li/ulh3What Were Looking For:/h3ulliStrong verbal and written communication skills with a warm demeanor/liliA genuine passion for helping people with positive attitude/liliPrevious customer service experience is helpful, but not required/liliEagerness to learn and be trained in dealership processes/liliAbility to multi-task and thrive in a fast-paced team environment/liliDriven and goal-oriented personality to reach your full potential/li/ulh3Compensation Benefits:/h3ulliCompetitive base pay + generous performance-based bonuses up to $55k annually/liliOpportunities for growth within Castle Automotive Group dealerships/liliPositive, team-driven work environment/lili401(K) with employer match/liliMajor Medical Dental (50% employee paid premium) Vision/liliVoluntary Benefits (Accident, Critical Illness, Disability, and more)/liliPaid Time Off accrued from date of hire/liliEmployee vehicle purchase discounts/li/ulh3Why Join Us?/h3pJoin Castle Automotive Group, a trusted network of automotive dealerships dedicated to providing a seamless and welcoming experience for every customer. Were looking for a Customer Service Specialist who enjoys helping people, communicating clearly, and making every interaction a positive one. If youre looking for a role where you can make an impact while growing your career, wed love to meet you./p/div