Collector III

Position Title: Collector III Reports To: Collections Manager Job Status: Non-Exempt Job Grade: $24.03 - $30.04 Targeted Hourly Rate Remote Work: No Remote Work. Job Summary This employee is responsible for the collection of delinquent loans and mailing of pending late payment reminders. Additionally this employee is to make follow‑up telephone calls on delinquent loan accounts and maintain accurate records on delinquent loan accounts (Must be in current position 24 months). Duties/Responsibilities Contact members to determine the reason for the past‑due condition of loans and help them develop a plan to bring the loans up to date. Make recommendations on actions that should be taken if loan collateral is in jeopardy, recommending accounts to manager for legal and/or repossession, and when approved, prepares and forwards the necessary paperwork to the proper outlet. Skip tracing accounts including but not limited to; pulling files, calling references, pulling credit reports, calling other creditors and field calls as necessary. Assist in collection of charge‑off accounts. Assist in answering all incoming calls for the collection department. Sorting of all incoming mail daily and forwarding to appropriate department and/or staff. Restrict all applicable accounts accurately and in a timely manner. Prepare delinquency progress reports as requested by manager for review. Transfer funds upon request and when required to collect delinquent accounts. Review and maintain all bankrupt accounts and insure proper action and follow up. Keep all file maintenance current as it applies to collections. Coach and educate members on the importance of timely payments. Research and analyze accounts for any CPI issues due to premiums and/or refunds and submit to proper staff personnel for the proper adjustment of payments as necessary. Understand compliance issues and attend training as they relate to Collector III, including, but not limited to Bank Secrecy Act; Reg P; Patriot Act. Proper end‑of‑month delinquency balancing in preparation of end‑of‑month reporting. Perform other duties as assigned. Required Skills / Abilities Requires ability to read and write English and ability to communicate with residents, families and personnel. Must have ability to evaluate and interpret information and make independent decisions. Requires ability to remain calm under stress. Travel as required. Education / Experience Must be at least 18 years of age. Must be a graduate of an accredited high school or have the equivalent of a high school diploma (G.E.D. certificate). Must be able to speak, write and understand English. Excellent verbal and written communication skills are necessary. Must have knowledge of office machines and equipment and be able to type. Patience, tact, enthusiasm and positive attitude toward the members and general public. General Requirements Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace. Adheres to policy on Drug Free Workplace. Complies with company policies and procedures and local, state and federal regulations. Interacts in a tactful and diplomatic manner with members, general public, and co‑workers to provide a safe and efficient environment which ensures the self‑respect, personal dignity, rights and physical safety of each individual. Maintains a dependable attendance record and adheres to standards of cleanliness, grooming, hygiene and dress code. Physical Requirements Requires sitting for long periods of time, some standing, walking, kneeling, stooping, bending, lifting, grasping and fine hand coordination. Visual and aural acuity required. Finger and hand dexterity required. Must be able to lift 15 pounds maximum, with occasional lifting and/or carrying of objects weighing up to 10 pounds. Requires ability to remain calm under stressful situations. Must be able to access and navigate each department at the organization’s facilities. Equal Opportunity Employer State Employees Credit Union of New Mexico is an Equal Opportunity Employer Equal Opportunity Employer, including disabled and veterans. #J-18808-Ljbffr