Medical Receptionist

Front Desk SupervisorPrimary responsibilities include greeting, checking in, and checking out patients.Essential Job Responsibility:Checks in/out patients and manages patient flowUpdates patient tracking in EMR.Notifies patients of, and promotes the patient portal.Verifies forms are filled out completely using online registration system. Reconciles forms if needed. Monitors completion of patient forms and ensures sufficient documentation prior to patients leaving office.Maintains accuracy of patient demographic and insurance information by verifying this information at each patient encounter.Scans insurance cards and driver's licenses as needed.Schedules patient appointments within operational standards and documents appropriately.Completes insurance verification up to 3 days prior to patients visit to determine coverage.Collects copays, deductibles, coinsurance and past due balances prior to the patient being seen.Scans documents.Monitors Front Desk buckets and works appointment ticklers to schedule/reschedule appointments.Keeps Front Desk and Waiting Room clean and sanitized per practice standards.Answers the telephone in a warm, friendly manner.Maintains patient confidentiality in compliance with HIPAA standards.Performs other duties as assigned.Education: High school diploma or equivalentExperience: Pediatric front office experience preferredKnowledge:Knowledge of medical terminologyBasic computer operations and EMRSkills:Excellent customer service skillsExcellent telephone etiquetteTask-oriented, strong organizational skills, ability to multitaskExcellent interpersonal skills, including friendliness, empathy, patience, kindness, politeness and helpfulnessAbilities:Ability to work independently and as part of a team with a strong sense of focusStrong attention to detailWork Environment: Combination of medical office and exam rooms. Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings.Mental/Physical Requirements: Variety of walking, standing, sitting, bending, twisting, and reaching. Occasional need to lift/carry/move up to 50 pounds of equipment. Management of high-paced patient flow and related stressors.