Practice Support Manager, Strategic Communications

Practice Support Manager, Strategic Communications About the Role The Practice Support Manager I (PSM I) serves as a strategic business partner to Senior Managing Directors, Managing Directors, and other senior leaders within the Strategic Communications segment, while providing leadership and management oversight of the administrative professionals team in New York. This role combines high‑level administrative expertise with people‑management responsibilities, requiring exceptional organizational skills, business acumen, and the ability to develop and coach team members. The PSM I will handle complex, non‑routine administrative functions requiring independent judgment and discretion, while simultaneously managing team performance, providing day‑to‑day coaching and feedback, facilitating conflict resolution, delivering training, and conducting performance reviews. This position requires a proactive leader who can anticipate needs, solve problems independently, and maintain absolute confidentiality while interacting with clients and executive leadership. What You’ll Do Strategic Administrative Support Provide superior administrative support to Senior Managing Directors/Managing Directors and other senior leaders, serving as a trusted business partner. Manage complex calendars with competing priorities, proactively anticipating scheduling needs and resolving conflicts independently. Coordinate and manage high‑stakes meetings, logistics, schedules, and conference calls with minimal direction. Arrange complex domestic and international travel, including multi‑city itineraries and last‑minute changes. Maintain and manage contact databases in Outlook and Salesforce for multiple senior leaders. Create, maintain, and organize confidential paper and electronic filing systems. Serve as liaison between senior leadership, reception, facilities, and regional administrative teams. Manage time entry in Carpe Diem Web for senior leaders, ensuring accuracy and timeliness. Office Operations & Event Management Oversee in‑office operations and provide support to on‑site staff in coordination with regional administrative leadership, as needed. Select and coordinate catering for meetings and special events within budgetary parameters, adhering to Strategic Communications best practices, as needed. Coordinate and manage internal and external supported team events and meetings, handling logistics from planning through execution. Troubleshoot real‑time operational issues and direct team members to appropriate resolution channels. Identify and implement process improvements and efficiencies to enhance team and office operations. Business & Financial Administration Set up new clients and manage contacts in Salesforce with high attention to detail. Assist with client invoice processing and vendor setup coordination. Manage expense reports using Chrome River software for multiple senior leaders. Create draft contracts utilizing approved templates, ensuring accuracy of information, pricing, and compliance. Process contract and business matter approvals and complete data entry into CRM (Salesforce). Liaise with Finance on business matters, reporting requests, and budget tracking. Shepherd pursuits, contracts, and conflict checks efficiently through internal systems, ensuring nothing falls through the cracks. Manage ongoing trackers and dashboards, including team utilization, pipeline reports, and revenue tracking. Create and maintain critical business documents such as monthly decks, team agendas, pipeline reports, and staffing trackers. Team & Practice Support Provide comprehensive support to assigned practice(s), including Financial Communications and Latin America teams. Take detailed notes and circulate action items from team meetings. Draft contracts, correspondence, and other business documents. Perform data entry, proofreading, and materials creation for client deliverables. Prepare materials and collateral for external and internal meetings. Collaborate with Strategic Communications administrative and core operations teams to deliver the highest level of support. Utilize English/Spanish fluency to support LatAm team operations across Mexico, Brazil, and Colombia. Serve as subject matter expert on FTI infrastructure, processes, and Strategic Communications team dynamics. Directly manage and supervise regional executive assistants and administrative assistants, including performance management, coaching, and professional development. Provide day‑to‑day coaching, feedback, and guidance to ensure team members deliver exceptional support aligned with Strategic Communications standards. Facilitate conflict resolution among team members and address performance issues promptly and professionally. Conduct performance reviews, set goals, and support development plans for direct reports. Lead training initiatives for administrative staff on FTI systems, processes, and best practices. Serve as primary point of contact and mentor for administrative team members, fostering a collaborative and high‑performing team culture. Identify staffing needs and participate in recruitment and onboarding of new administrative team members. Monitor team capacity and workload distribution to ensure efficient operations and appropriate coverage. Create, review, and edit complex documents, reports, and spreadsheets using Microsoft Excel, Word, and PowerPoint. Research information via Intranet/Internet relevant to business matters and special requests. Maintain proficiency in all FTI systems and serve as resource for team members. Identify opportunities to leverage technology for improved efficiency and effectiveness. How You’ll Grow We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on‑the‑job learning, self‑guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. What You Will Need to Succeed Basic Qualifications Bachelor's Degree 6+ years of progressive administrative support experience in a professional services environment 3+ years of people management, team leadership, or supervisory experience Ability to travel to clients and FTI office(s) as needed Applicants must be currently authorized to work in the United States on a full‑time basis; this position will not sponsor applicant for work visas. Preferred Qualifications Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) Experience with CRM systems (Salesforce preferred) and expense management platforms Proven track record of managing multiple senior executives simultaneously in a fast‑paced environment Demonstrated experience providing coaching, feedback, and performance management to direct reports Experience facilitating conflict resolution and addressing performance issues professionally Strong business acumen with ability to serve as strategic partner to senior leadership Exceptional organizational skills with ability to manage competing priorities and tight deadlines Exceptional verbal, written, organizational, and interpersonal communication skills with meticulous attention to detail Superior ability to multi‑task, prioritize, and organize workload across multiple leaders and team members Proven ability to take initiative and solve complex problems independently with minimal guidance Solution‑oriented mindset with demonstrated ability to identify, research, and implement process improvements Strong leadership presence with ability to coach, develop, and motivate team members Skilled at identifying team dynamics, roles, and individual strengths to optimize team performance Proactive approach to work, consistently anticipating needs before requests are made Ability to maintain composure and professionalism under pressure and in ambiguous situations Collaborative team player with servant‑leader attitude and flexibility Demonstrated reliability, dependability and willingness to go above and beyond Positive attitude and enthusiasm that contributes to team morale and culture Ability to maintain absolute discretion and confidentiality with sensitive information Track record of building trust and credibility with senior executives and cross‑functional teams Experience managing administrative operations for multiple office locations or regions preferred Benefits Competitive total compensation, including bonus earning potential Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance Generous paid time off and holidays Company matched 401(k) retirement savings plan Potential for flexible work arrangements Generous paid parental leave with available planning tools, virtual expert coaching services and flex return support Family care benefits, including back‑up child/elder care Employee wellness platform Employee recognition programs Paid time off for volunteering in your community Corporate matching for charitable donations most important to you Make an impact in our communities through company sponsored pro bono work Professional development and certification programs Free in‑office snacks and drinks Free smartphone and cellular plan (if applicable) FTI Perks & Discounts at retailers and businesses Upscale offices close to public transportation Additional Information Exempt or Non‑Exempt?: Exempt Job Family/Level: Administrative Operations Level 4 Employee Status: Regular FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Compensation Disclosure: The compensation range reflects potential base salary for the role. Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual’s location, skills, level of experience, and qualifications. #J-18808-Ljbffr FTI Consulting, Inc