Insurance Product Management Principal - Supplemental Benefit Operations

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The Insurance Product Management Principal manages insurance product offerings for each market and customer need. The Insurance Product Management Principal provides strategic guidance to functional team(s).

The Supplemental Benefits Operations (SBO) team within Humana's Enterprise Growth organization manages Medicare Mandatory Supplemental Benefits (MSBs) that shape member experience, operational performance, and regulatory outcomes. You will be a Principal Individual Contributor and the Director's primary partner and execution lead for the Humana hearing benefit and other supplemental benefits.

Reporting to the Director of Supplemental Benefits Operations, you will translate strategy into execution-supporting the design, implementation, optimization, and governance of the hearing benefit across its full lifecycle. You will operate with a high degree of autonomy, leading complex bodies of work and influencing cross-functional teams. Additionally, you will serve as a recognized subject-matter expert. Throughout, you will remain aligned to the Director's strategic direction and priorities.

This position partners with product development, operations, technology, compliance, finance, analytics, and external vendors to ensure benefit solutions are compliant, operationally sound, scalable, and continuously improving.

Key Responsibilities

Strategic Support & Execution Leadership

• Be the Director's primary partner in implementing, shaping and advancing the strategy and roadmap for the hearing benefit

• Translate strategic direction into clear execution plans, workstreams, and cross-functional deliverables

• Develop analyses, options, and recommendations to inform leadership decision-making

• Support evolution of the hearing benefit as a scalable supplemental benefit capability

Benefit Design, Implementation & Regulatory Execution

• Implement benefit design and structural changes in consideration of CMS regulations and team goals

• Oversee benefit configuration, system setup, testing coordination, and quality assurance

• Provide subject-matter expertise on regulatory requirements and implementation best practices

• Support audit readiness, compliance reviews, and documentation accuracy

Operational Excellence & Continuous Improvement

• Identify opportunities to improve member experience, operational efficiency, and benefit clarity

• Drive continuous improvement plans using performance data and partner feedback

• Surface risks and dependencies with recommended mitigation strategies

• Support stabilization, monitoring, and post-implementation optimization

Vendor & Risk Management Support

• Partner with the Director on vendor management for benefit implementation and administration

• Support vendor performance reviews, issue resolution, and service-level discussions

• Support vendor contract negotiations alongside procurement, legal, and finance

Cross-Functional Influence & Enablement

• Be a trusted contact for cross-functional supplemental benefit initiatives

• Facilitate working sessions and decision forums to drive alignment

• Support training, knowledge transfer, and operational readiness

• Manage multiple concurrent, high-visibility initiatives effectively

Use your skills to make an impact

Required Qualifications

• Bachelor's Degree with strong academic performance

• 8+ years of experience in strategy, healthcare, or regulated environments

• Ownership of complex initiatives from concept through execution

• Experience communicating complex technical concepts to a variety of audiences

• Experience with vendors, operations, and compliance-driven requirements

Preferred Qualifications

• Graduate degree (MBA, MPH, PhD, or similar)

• Experience in Medicare Advantage and supplemental benefit programs

• Familiarity with third-party risk management and governance

• Expertise in hearing health, including audiology, hearing aid technologies, and hearing loss management

• Experience designing or managing hearing benefits within Medicare Advantage or similar programs

• Experience with Medicare policy, CMS regulations, and emerging OTC hearing aid landscape

• Experience partnering with hearing benefit vendors and managing provider networks

• Knowledge of hearing care delivery innovations, including tele-audiology and digital health tools

• Ability to analyze utilization, cost, and outcomes data related to hearing services

• Demonstrated leadership in advancing strategy or innovation in hearing health or supplemental benefits

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$126,300 - $173,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 06-05-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at?Humana.com?and at?CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our