Customer Experience & Operations Quality Specialist
JD.com Inc.
JD Logistics in Perth Amboy, New Jersey, is seeking a Customer Experience Specialist to drive end-to-end operational quality and customer experience improvement across the Americas. The role focuses on designing monitoring frameworks, establishing KPIs, and delivering dashboards to provide actionable insights for quality and service performance. You will analyze performance data, identify exceptions, and partner with Operations, Customer Service, Product, and other teams to implement corrective #J-18808-Ljbffr
Vacancy posted 22 hours ago
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