Manager, Operations

We're looking for motivated, engaged people to help make everyone's journeys better.
The position is responsible for the management of unit sanitation, the Dish Room area, and Porters ensuring production standards, customer service and compliance guidelines are maintained.
Salary Range: $80,000 - $90,000

Benefits:

• Paid time off
  
• 401k, with company match
  
• Company sponsored life insurance
  
• Medical, dental, vision plans
  
• Voluntary short-term/long-term disability insurance
  
• Voluntary life, accident, and hospital plans
  
• Employee Assistance Program
  
• Employee Discounts
  
• Free hot healthy meals for unit operations roles
  

Main Duties and Responsibilities:

• Ensures customer requirements and service are maintained and sustained in the processing and staging of all airline equipment
• Ensures that all FDA,USDA, airport, and customer specifications and guidelines are maintained to the highest level
• Assists in the development, the successful implementation and sustaining of all Lean initiatives within the Department and the overall Unit to include internal delivery systems, equipment balancing and throughput
• Responsible for ensuring the achievement of Department goals related to labor cost, manpower allocation, sanitation, and will work closely with the QA Manager on facility hygiene
• In coordination with other Process Owners drive systems and plans to ensure timely and adequate equipment allocation thereby supporting Unit's on-time performance
• Assists General Manager on projects, investigations, and other assignments as needed
• Supervises and supports lower level managers/supervisors on daily operations including:
  • Conducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives
  • Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
  • Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
  • Monitors daily manpower planning and schedules employees.
  • Responsible for employee retention and reducing employee turnover.
  • Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
  • Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
  • Reviews and ensures union represented employees' pay rates are correct based on wage scales and seniority.
  • Compliance with all company required policies, procedures and processes including but not limited to required training

Qualifications

Education:

• High School degree or GED required
• Associate or college degree preferred.

Work Experience:

• Minimum of 5 years supervisory experience working in a high volume, manufacturing environment is required.
• 2 years' experience in the food industry or Airline related experience preferred
• Current or previous labor relations experience is a plus, but not required

Technical Skills: (Certification, Licenses and Registration)

• Team builder with ability to lead a diverse supervisory and hourly staff
• Demonstrated knowledge of equipment processing
• Proficiency in problem solving, planning and scheduling
• Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities
• Strong organizational, analytical, communication and leadership skills required
• Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance
• Basic computer skills required.
• ServSafe Certified preferred
• Ability to obtain ServSafe Certification required.

Language / Communication Skills:

• Excellent verbal and written communication skills
• Be able to communicate effectively with all levels of management and employees
• Must be able to communicate effectively with internal and external customers.
• Bi-lingual is a plus
• Must have the ability to give negative and positive feedback to employees on a daily basis

Job Dimensions

Geographic Responsibility: Hub Unit (gross revenues of $50M+ and direct and indirect headcount of 500+ employees.)

Type of Employment: Full-time

Travel %: Up to 10%

Exemption Classification: Exempt

Internal Relationships: all internal departments

External Relationships: customers, suppliers

Work Environment / Requirements of the Job:

• Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
• In a normal production facility, there may be physical discomfort due to temperature and noise.
• Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
• A rotating schedule of over 55 hours per week is typical.
• Able to work in deadline driven environment

Budget / Revenue Responsibility: (Local Currency) N/A

Organization Structure

Direct Line Manager (Title): Director, Assembly Process, Hub

Dotted Line Manager (Title, if applicable): N/A

Number of Direct Reports: 1-5

Number of Dotted Line Reports: N/A

Estimated Total Size of Team: 100+

gategroup Competencies Required to be Successful in the Job:

• Thinking - Information Search and analysis & problem resolution skills
• Engaging - Understanding others, Team Leadership and Developing People
• Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliver excellence as a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability , take responsibility for our actions and learn from our mistakes
• We do what we say we will do, when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someone's day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:

We anticipate that this job will close on:
08/14/2026

For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!