Senior Manager, Global Credit & Collections

Summary: VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications. We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers. Reporting to the Assistant Global Controller, VIAVI is looking for a creative and confident self-starter who is a team player, but also comfortable working autonomously. The candidate must possess strong interpersonal and communication skills (written and oral) to establish credibility and facilitate an effective working relationship with a wide range of Company representatives including the Company’s leadership team. Other critical skills include sound business judgment, calibrating advice and strategy based on the company’s risk tolerance, strong organization and prioritization/time management skills, attention to detail, strategic thinking, goal and team orientation, and the ability to develop relationships with a variety of people at different levels and functions throughout the Company. If you are looking for a role that will give you exposure to senior level executives within the Company this position is for you. Position Details Global Process Owner (GPO) for the Accounts Receivable (AR) function. This includes global responsibility for Credit, Invoicing, Collections, and Cash Applications performance and processes. Drive towards global AR collections performance success and provide direction to shared service centers on invoicing, collection, cash application and AR reporting processes. Specifically drive towards quarterly AR collections forecast for North America region, and coordinate and manage international regions’ forecasts feeding up to the quarterly Global AR collections forecast and provide regular updates to the Treasury organization. Demonstrate proven ability to drive and manage changes due to system implementation or acquisitions or other internal process improvement initiatives. Global lead and escalation for customer Credit and Payment Terms assessment and decisions. Ensure that the Global Credit Policy is followed in terms of credit review process and credit limit approval matrix. Demonstrate proven ability to assess and communicate customer Credit risk via customer financial capacity, key ratios and trends, and communicate Credit and Payment Terms decisions internally and to external customers. Supervise, lead, and develop Local and International AR teams to achieve and maintain excellent customer service processes, and reach established AR performance goals. The position directly manages two U.S.-based AR team members (Sr. Global Credit Analyst and North America Collections Analyst); Additionally, this position provides oversight and works closely with International teams including Shared Services Centers (Shenzhen and Pune) AR teams, and Regional Finance members in North America, Latin America, EMEA, and APAC. Work closely and proactively with internal (Sales, Order Management, Regional Finance, Accounting, FP&A, GL, Internal/External Audit, Revenue, Legal, Treasury, etc.) and external customers, to effectively manage the AR cycle. As the Account Owner for Global Bad Debt Reserves and Trade Accounts Receivable, ensure Monthly and Quarterly reconciliations are timely and accurate via the Oracle Account Reconciliation Module (ARM) process. Ensure AR SOX Controls are followed and reported on a monthly/quarterly/annual basis, as required by each control. Ensure that AR-related systems are operational and effectively utilized to facilitate efficient AR performance. These systems include Oracle (AR Module and Credit Module) operations, Ariba and additional customer portals, e-Invoicing, EDI, bank receipts reporting (lockbox process & wire/ACH receipts), etc. Drive Global AR process improvements to generate efficiencies and improve controls. Ensure policies and processes are up to date. Responsible for leading the Corporate financial close for AR, including reconciliations, bad debt reserves/expense, confirmation process and working with external auditors in regard to AR performance, reconciliations, and reporting. Responsible for Finance review and approval of Global Project Orders Statements of Work (SOW) Billing Milestones and customer credit terms. Responsible for Consolidated AR reporting of performance metrics reported to senior management including the Audit Committee and Board Packages. Pre-Requisites / Skills / Experience Requirements: Qualifications Minimum of 8+ years managing Global Credit and Collections operations. Experience in a large publicly traded company with presence in multiple countries preferred. BA/BS in Business/Economics/Finance/Accounting. Hands‑on experience with Oracle R12; experience with Get Paid/Ariba Portal and data warehouse (Brio/Essbase/etc.) desired. Strong and proven track record of working cross-functionally with Order Management, Corporate Finance, Sales Management, and Regional Finance teams. Proven track record of driving process improvements, improving controls, and increasing the overall productivity of the AR/Credit/Collections function. Key skills and attributes necessary for success in the role Strong customer service focus. Excellent written and verbal communication skills. Ability to multi‑task and set priorities. Motivated problem‑solver with the ability to quickly resolve issues. Strong analytical skills. If you have what it takes to push boundaries and seize opportunities, apply to join our team today. VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities. #J-18808-Ljbffr Viavi Solutions Inc.