Remote Retention Specialist (Call Center - Customer Retention & Save Calls)
$15 - $16 per hourFull-time
US Service Animals
Texas
- Remote job
Remote Retention Specialist (Call Center – Customer Retention & Save Calls)
Full-Time | Remote
Pay: $15–$16/hour
Schedule: 40h weekly within 7 AM – 11 PM CST
Location: Remote (Eligible States: TX, FL, NC, GA, KY, AL, MS, LA, and TN
Start Date: 7/27/26
About the Role
SAPS LLC is hiring Retention Specialists to join our remote call center team.
In this role, you'll work directly with clients to reduce cancellations, improve satisfaction, and retain customers throughout their journey.
What You'll Do
•Provide support via phone, email, and chat
•Resolve cancellation requests with tailored solutions
•Assist clients based on needs
•Manage scheduling and case tracking
Minimum Requirements
•Experience in retention, customer service, or call center roles
•Strong negotiation and problem-solving skills
•Ability to de-escalate and retain dissatisfied customers
•Comfortable handling high call volume
•Reliable internet and distraction-free workspace
Why Join Us
•Work from home full-time
•Make a real impact helping dogs and owners
•Collaborative and supportive team environment
Benefits
•Health, Dental, Vision, Disability, and Life Insurance
•Paid Time Off
•401(k) Match
•Employee Assistance Program
Hiring Process
Applicants must complete an assessment through Test Gorilla prior to interviews.
Vacancy posted 29 days ago
Similar jobs that could be interesting for youBased on the Remote Retention Specialist (Call Center - Customer Retention & Save Calls) in Texas vacancy
$19 per hour
Ascensus is seeking a Call Center Representative to provide customer service for account-based employee benefit plans. This role is fully remote, and candidates will undergo a video interview process. Essential responsibilities include handling inquiries across phone,...Remote jobHourly payWork at office- ...and security could also help save their lives. How you'll make... ...impact: Handles incoming customer calls to enroll, renew, reactivate,... ...achieves Sales and Retention targets as well as other metrics... ...~ Experience in a contact center environment strongly preferred...SuggestedFull timeLocal areaFlexible hours
- ...Location: San Antonio, TX (Remote/Hybrid options available)... ...proactive and solutions-driven Retention Specialist to own the renewal... ...churn. This role goes beyond customer service, you will act as a trusted... ...meaningful coverage conversation Save & Retain Business...Remote workHourly payFlexible hours
SHANNON MILLER INSURANCE LLC
San Antonio, TXa month ago - IronMountain Solutions is hiring an In-Bound Call Center Representative for a fully remote position. The ideal candidate will have over 3 years of call center experience and demonstrate strong customer service skills. Responsibilities include managing incoming calls, documenting...Remote job
- MCI Careers is seeking a Remote Call Center Customer Service Representative to provide outstanding support to clients from home. The ideal candidate is detail-oriented and empathetic, with strong interpersonal skills and previous customer service experience. Responsibilities...Remote jobShift work
- ...-focused company based in the United States is seeking a Customer Support & Retention Advisor to manage calls and assist customers with appointment scheduling and account inquiries. You'll work in a fully remote environment, enjoying uncapped commissions and a comprehensive...Remote job
- ExactCare Pharmacy is seeking a Retention Specialist to advocate for patients... ...with patients through inbound calls, working diligently to... ...service approach. This full-time remote position requires a high... ...diploma and at least a year of customer service experience. The successful...Remote jobFull time
- A growing customer service company is seeking a Customer Support & Retention Advisor to engage with customers regarding appointment... ...inquiries. This role is fully remote, ensuring a flexible work... ...for success in this high-volume call environment. #J-18808-Ljbffr Smart...Remote jobFlexible hours
- A leading customer support firm is seeking a Customer Support & Retention Advisor to engage with potential customers regarding appointment... ...and account inquiries. This remote position offers competitive... ..., thriving in a high-volume call environment. A comprehensive health...Remote jobHourly pay
- Ascensus seeks a remote Call Center Representative responsible for customer service in managing account-based employee benefit plans. This role requires providing high-quality service through phone, email, and chat while processing requests for Flexible Spending Accounts...Remote jobFlexible hours
- ...for the Elderly (PACE). Job Summary The Retention Specialist is a creative thinker and customer service advocate who handles inbound calls from patients wishing to cancel their service... ...on an ad-hoc basis. The position is remote. Benefits Medical, dental, and vision coverage...Remote workFull timeTemporary workFlexible hours
- SAUNA HOUSE -Klaviyo Retention Specialist Freelance / Contract Audit + Build Multi-location wellness... .... Membership retention + churn save — Triggered by declining visit frequency... ...6 weeks of kickoff. Start ASAP. Fully remote. Weekly check‑in. You'll be in our Klaviyo...Remote workContract workFreelanceImmediate start
$34k
...Inside Sales & Retention Representative Base Pay: $34,000 On-Target Earnings: $70,00... ...Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar... .... This role involves 100% inbound calls from new and existing customers. No outbounding...Remote jobHourly payFull timeLive inLocal areaAfternoon shift- Charter Communications is seeking a customer service representative to engage with customers... ...will enhance customer satisfaction and retention while working with Spectrum's products,... ...have a high school diploma. Previous call center sales experience is preferred. The role...Flexible hours
- CLIENT RETENTION SPECIALIST (Customer Service / Collections) RNR Tire Express - Midwest... ...: Out of this world savings on products and services at... ...Customer service, sales, call center, or collections experience... ...training that includes a 12-day remote training class for every...Remote workTemporary workWeekday work
- A customer service-focused company in the United States is seeking a Customer Support & Retention Advisor. This fully remote position involves engaging with customers regarding appointment scheduling and account inquiries while maintaining a positive customer experience...Remote job
- Everything Virtual Assistant (EVA) is looking for a Spanish Bilingual Customer Service/Retention Specialist to join their team. This remote position focuses on enhancing customer loyalty within the vitamins and nutritional supplements sector. Ideal candidates have 2-3 years...Remote jobFull time
- A growing customer service company is seeking a Customer Support & Retention Advisor to engage with customers regarding appointment scheduling and account inquiries... ...are essential, along with the ability to work remotely. This role offers performance incentives and a comprehensive...Remote job
- Position Title: Personal Lines Insurance Retention Specialist (Part Time, Remote) The Insurance Retention Specialist enhances customer retention and satisfaction through expert management of the renewal process, strengthening client relationships, and strategically driving...Remote workPart time
- A local community service organization is seeking a Customer Support & Retention Advisor for a fully remote position. You will manage customer appointments, resolve inquiries, and maintain quality customer relationships through effective communication. The ideal candidate...Remote jobLocal area
- Call Center Specialist - Digitech - Remote United States Job Description The Sarnova Family of companies includes... ...role in delivering high ‑ quality customer service within a fully remote, high... ...be the best partner for those who save and improve patients’ lives. Excellence...Remote jobWork at officeFlexible hours
- ...Job Title: Tier 1 Customer Retention Specialist Retention Express LLC... ...BPO contact support center specializing in retention... ...and first-call resolution, all while... ...to detail, retention save metrics and more.... ...combine highly trained remote teammates with secure...Remote workWork from home
- ...Description This position is customer-focused to support Dobson Fiber’s customer retention efforts across the... ...executing structured save/retention campaigns.... ..., the Retention Specialist will own a portfolio of... ...in customer service, call center, retention, sales support...Contract work
- ...Patient Services Retention Coordinator Fully Remote Patient Service Center - Atlanta, GA 30345 Overview Position Type... ...company metrics Answer incoming calls, emails, voicemails, and patient... ...patient care and exceptional customer service. Maintain and update...Remote workFull timeWork at office
- ...Retention Specialist For more than 45 years, Careington International... ...to deliver cost savings across a spectrum of... ...administrative services, including customer service, licensed... ...inbound sales call overflow when required... ...CRM systems and call center software is preferred...Work at officeMonday to Friday
- Recruiting Solutions; total life cycle support seeks enthusiastic Retention Agents in Newark, NJ, to join their dynamic startup team. The role is essential for building positive customer relationships and retaining customers through effective communication and problem-...
- A leading BPO contact support center in Atlanta seeks a Tier 1 Customer Retention Specialist. The role emphasizes preserving customer relationships through high-volume call management and resolving billing inquiries. Ideal candidates will excel in communication and possess...Remote jobWork from home
$15 - $17.41 per hour
...Richardson, Texas and works in center 3-4 days weekly and remotely from home 1-2 days weekly.... ...our team, you'll redefine customer service, creating... ...acquisition, sales, service, and retention, you'll be on the... ...Handle customer interactions (calls, chats, emails) in a fast-...Remote workTemporary workWork at officeLocal areaWork from homeFlexible hoursShift workNight shift$43.68k - $72.02k
...USAA roles may offer remote or hybrid... ...Health Solutions Specialists III (Entry- Level)... ...the acquisition and retention of health insurance... ..., including phone calls, emails, and faxes... .... Up to 1 year customer service/sales experience... ...~1 year of Call Center experience a plus...Remote workFull timeH1bWork at officeRelocation packageMonday to FridayFlexible hoursShift workWeekend workUSAA Careers
Colorado Springs, CO11 hours ago$26.21 per hour
This hybrid remote position reports to our 1355 W University... ...location to work in center 3-4 days weekly and... ...team, you’ll redefine customer service, creating meaningful... ..., sales, service, and retention, you’ll be on the... ...customer interactions (calls, chats, emails) in a fast...Remote workHourly payTemporary workWork at officeLocal areaWork from homeFlexible hoursShift workNight shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Remote Retention Specialist (Call Center - Customer Retention & Save Calls). Be the first to apply!
