Collections Specialist

Luxury Client Collections Specialist

Are you someone who can balance professionalism, relationship-building, and results? We are seeking a polished and customer-focused Luxury Client Collections Specialist to manage accounts receivable and collections for a prestigious luxury brand.

This is not a traditional collections role. The ideal candidate understands the importance of delivering a white-glove client experience while confidently managing outstanding balances. You'll serve as a trusted point of contact for high-value clients, helping resolve payment issues with discretion, professionalism, and exceptional service.

What You'll Do

• Manage the full accounts receivable process for a portfolio of luxury clients and accounts.
• Conduct collections outreach through phone, email, and written correspondence while maintaining a high-touch, concierge-level approach.
• Build and maintain positive relationships with clients, ensuring a seamless and professional customer experience.
• Monitor aging reports and proactively follow up on past-due balances.
• Research and resolve billing discrepancies, payment delays, and account concerns.
• Process and reconcile customer payments, including ACH, wire transfers, checks, and credit cards.
• Maintain detailed account documentation and records of collection activity.
• Partner with sales, client services, and leadership teams to address client concerns and facilitate timely payment resolution.
• Prepare accounts receivable reports and provide updates on collection status and outstanding balances.
• Support month-end closing activities and other accounting initiatives as needed.

What We're Looking For

• 2+ years of experience in accounts receivable, collections, client services, or a related financial role.
• Experience managing full-cycle accounts receivable processes.
• Exceptional communication skills with the ability to navigate sensitive financial conversations professionally and tactfully.
• A customer-service mindset with a commitment to delivering a luxury-level client experience.
• Strong attention to detail and organizational skills.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Proficiency with Microsoft Excel and accounting or ERP systems.
• Professional presence, sound judgment, and the ability to handle confidential information with discretion.

Why Join Us?

• Opportunity to work with an established luxury brand and discerning clientele.
• High-visibility role that combines relationship management with financial operations.
• Collaborative and professional work environment.
• Competitive compensation and benefits package.
• Career growth opportunities within a respected organization.

If you thrive in a client-facing environment and can deliver exceptional service while achieving collection goals, we'd love to hear from you.