Remote Customer Service Rep

Summary: Max pay rate: $20 Per Hour Location: Warwick, RI for training and nesting Start Date: 1/5/2026 Training Hours: 8:30am - 5:00pm Monday - Friday EST Post-training Hours: 8:00am - 6:00pm EST, flexible shifts Transition to work from home after training with occasional office visits Responsibilities: Communicate with customers via telephone using strong communication skills, active listening, and empathy. Drive solutions that best meet the customer’s needs. Analyze and resolve complex customer issues regarding various product aspects, policy provisions, claim status, and basic procedures. Ensure each customer experience is exceptional by leveraging effective listening skills and attention to detail. Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Support special product and/or service campaigns as needed. Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry. Requirements: Must live within one hour commute of Warwick, RI. Training will be in-office for a designated duration with no time off allowed during this period. Required to work an assigned shift during hours of operation between 8:00am – 6:00pm ET, Monday through Friday. Able to work in a stationary position 75% of the time. Strong home internet connection is required, at least 50 Mbps internet speed. Required Skills: Suggested 2 years of experience in Customer Service; prior Call Center experience is highly preferred. Strong computer/keyboard skills as well as analytical and problem-solving skills. Quickly grasps information and efficiently solves verbal challenges with strategic thinking. Communicates complex verbal and written concepts with ease. A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment. Preferred Skills: High School diploma, GED, some college experience, trade, or professional certification. A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products. Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability. #J-18808-Ljbffr