Technician, Senior Communications, Avaya

Technician, Senior Communications, Avaya

Location: Houston, Texas (Hybrid)

Role Overview

The Senior Communications Technician will provide national telecommunications field support. This role requires a motivated individual, capable of working independent of direct supervision, to support communications systems across a large geographic area. This position will provide direct support of projects, system preventative maintenance, fault isolation and troubleshooting, and 24-hour on-call support. The technician will also provide support and first-level training of field operations personnel.

Key Responsibilities

• Installation, configuration, maintenance, and troubleshooting for Avaya Communications equipment, to include CM, Session Manager, System Manager, G430 and G450 media gateways, and Voicemail.
• Assist projects group with the implementation of project-related systems.
• Direct local contractors engaged in the installation and maintenance of telecommunications systems.
• Provide support and first-level training of field operations personnel.
• Act as a first-level liaison between field operations and the IT organization.
• Drive standards in the field and provide feedback to the communications engineering team.
• Work with carrier services on voice networks on installing, provisioning, and troubleshooting voice and data infrastructures.
• Provide 24x7 on-call support.
• Travel up to 50%.

Required Qualifications

Education: A high school degree or G.E.D. is required. An Associate's degree in Electronics or 7 years of equivalent experience in the field of Electronics is required.

Experience: 7 years of experience in the installation and/or maintenance of telecommunications systems. Recent experience with Avaya telecommunications products is preferred.

Technical Skills: The applicant should be able to utilize test equipment and software required to support Avaya telecommunications systems in the field. The applicant should also be proficient with Microsoft Word and Excel.

Other Qualifications: Ability to work independently of direct supervision and prioritize assigned activities. Ability to interact with internal and external teams to solve problems. Physical ability to work in an outdoor environment and safely and effectively operate a motor vehicle.

Preferred Qualifications

• A network certification such as a CCNA is a plus.

Company Overview

Our client is one of the largest publicly traded partnerships and a leading North American provider of midstream energy services to producers and consumers of natural gas, NGLs, crude oil, refined products, and petrochemicals. Their services include natural gas gathering, treating, processing, transportation, and storage; NGL transportation, fractionation, storage, and import and export terminals; crude oil gathering, transportation, storage, and terminals; petrochemical and refined products transportation, storage, and terminals; and a marine transportation business that operates primarily on the United States inland and Intracoastal Waterway systems.

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