System Administrator Level 2

Candidates are invited to submit their salary expectations along with their application. The compensation for this role will be competitive and is aligned with industry standards, taking into consideration factors such as experience, education, and geographic location. The base salary range for this position is $118,000 to $148,600 (USD), exclusive of any discretionary bonuses and benefits.

JOB DESCRIPTION

We are looking for a talented System Administrator to join our expanding CNO team at MissionEdge Technologies. This role you will provide support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. Managing IT system infrastructures and any processes related to these systems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support for the escalation and communication of status to agency management and internal customers. Provide support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Essential Job Functions:

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Provide assistance to users in accessing and using IT systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Provide in-depth experience in trouble-shooting IT systems
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Minimum Required Qualifications:

• Due to the nature of this position and the information that employees willbe requiredtoaccess;U.S. Citizenship isrequired.
• Required Security Clearance:Active TS with Polygraph
• Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
• Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Technical Proficiency: Experience with firewall rules, Ansible scripting, Linux system administration, virtualized environments.
• DevOps Integration: Practical experience with CI/CD pipelines and containerization tools (e.g., Docker, Ansible, Jenkins, or Bamboo).
• Must be self-led, willing to lead a small team in the support of research and testing.

Working Conditions:

Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are normally set from Monday through Friday 8:00am to 5:00pm, however some extended or weekend hours may be required. Additional details on the precise hours will be given to the candidate from the Program Manager/Hiring Manager.

Physical Requirements:

May be required to lift and carry items weighting up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.

Successful Completion of a Background Screening/Check/Investigation will be required as a condition of hire.

MissionEdge Technologies (ME) offers competitive compensation, a flexible benefits package, career development opportunities that reflect its commitment to creating a diverse and supportive workplace.

Benefits include, not all inclusive – Medical, Vision & Dental Insurance, Paid Time-Off & Company Paid Holidays, Personal Development & Learning Opportunities.

• Medical
• Vision & Dental Insurance
• Paid Time-Off & Company Paid Holidays
• Personal Development & Learning Opportunities

This employer participates in employment verification and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

MissionEdge Technologies (ME) is an Equal Opportunity/Affirmative Action Employer that does not unlawfully discriminate in any of its programs or activities based on race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law. We strive to create a diverse, inclusive and respectful work culture that values all.