Assistant Manager

Pay: $50,000.00 - $55,000.00 per year

Job description:

Golden Paws Pet Resort & Spa

Robbinsville, NJ | Full-Time | On-Site

Assistant Manager

Salary: $50,000–$55,000 per year

Reports to: General Manager

About Golden Paws

Golden Paws Pet Resort & Spa provides lodging, daycare, enrichment, grooming, and training. We’re committed to exceptional pet care, thoughtful client service, and a workplace where employees feel supported, valued, and motivated to succeed.

Our core values of Safety, Respect, Communication, Teamwork, and Honesty guide how we care for pets, serve clients, and lead our team.

The Role

We’re looking for an experienced, proactive Assistant Manager to serve as the General Manager’s second-in-command. You’ll be a visible, hands-on leader, balancing daily operations with coaching, problem-solving, and employee development across the resort.

Working closely with the General Manager and department leaders, you’ll help set expectations, strengthen communication, address concerns, and maintain consistent standards. You’ll receive support and clear guidance, along with the responsibility to make day-to-day decisions and follow priorities through to completion.

This Job Is a Great Fit for You If...

• You’re a hands-on leader. You enjoy being present, connecting with employees, and staying involved in daily operations.
• You know how to lead other leaders. You’re comfortable coaching managers and supervisors, setting expectations, providing feedback, and helping others grow.
• You take initiative and ownership. You identify what needs attention, develop solutions, and follow through. You use sound judgment about when to act independently and when to involve others.
• You balance accountability with empathy. You address performance concerns directly and respectfully while maintaining productive working relationships.
• You adapt well to changing priorities. You can organize competing demands, make thoughtful decisions, and remain calm under pressure.
• You communicate clearly and consistently. You keep the right people informed, clarify responsibilities, and close the loop on outstanding issues.
• You enjoy developing people. You find satisfaction in coaching employees, recognizing progress, and building teams where people want to stay.

This Role Might Not Be the Right Fit If...

• You prefer close direction when setting priorities and making day-to-day decisions. This role requires initiative and independent judgment within established expectations.
• You tend to avoid difficult conversations. Addressing performance concerns, navigating conflict, and reinforcing standards are regular responsibilities.
• You prefer a predictable, desk-based workday. Leadership here requires moving throughout the resort, staying accessible, and adapting as needs change.
• You prefer limited involvement in hands-on operational work. Our leaders step in to support their teams and help keep operations running smoothly.
• You need a traditional Monday through Friday schedule. This position requires availability for evenings, weekends, holidays, and peak periods based on business needs.

What You’ll Be Responsible For

• Coach department leaders: Help managers and supervisors strengthen their communication, delegation, decision-making, and accountability.
• Support daily operations: Maintain an active presence throughout the resort, monitor service and safety standards, and address operational concerns.
• Develop and engage employees: Support training, recognition, performance feedback, and consistent follow-through on employee concerns.
• Resolve problems: Coordinate responses to staffing, training, and operational issues, with clear ownership and follow-up.
• Support the client experience: Help department leaders resolve escalated client concerns with professionalism, empathy, and sound judgment.
• Monitor staffing and efficiency: Review staffing coverage and labor needs with department leaders, identify opportunities to improve efficiency, and recommend adjustments to the General Manager.
• Strengthen resort performance: Support process improvements and company goals, and oversee resort operations within established guidelines when the General Manager is unavailable.

What We’re Looking For

Required Qualifications

• At least three years of management experience in hospitality, retail, pet care, or another fast-paced, customer-focused environment.
• Experience coaching employees, addressing performance concerns, and resolving workplace conflict.
• Strong organizational skills and the ability to manage competing priorities across multiple teams.
• Experience resolving escalated client or customer concerns.
• Availability to work evenings, weekends, holidays, and peak periods based on business needs.

Preferred Qualifications

• Experience directly supervising managers or supervisors.
• Experience with staffing schedules, labor planning, or workforce management software.
• Experience developing training programs or improving operational processes.
• Experience in pet care or animal services.

Pet care experience is preferred, but not required. We welcome experienced leaders from other service industries who are willing to learn and care about people, pets, and exceptional service.

What We Offer

• Annual salary of $50,000–$55,000
• Health insurance
• Paid time off
• 401(k) with company match
• Employee discounts
• Paid training and professional development opportunities
• A collaborative leadership team and the opportunity to make a meaningful impact across the resort

Ready to Join Our Team?

If you enjoy developing people, taking ownership, and helping a busy service business run well, we’d love to hear from you.

Apply today to join the Golden Paws leadership team.

Benefits:

• 401(k)
• Employee discount
• Health insurance
• On-the-job training
• Paid time off

Work Location: In person