Social Media Specialist

Social Media Manager ICUC is a global leader in social media solutions for over 20 years. To date, the ICUC team consists of over 350 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best. Are you ready to be part of the ICUC team? If you enjoy social media, have a passion for writing, and know how to connect with people online, we'd love to hear from you. We're always looking for talented individuals to join our team. This is an open opportunity for future roles, so you're welcome to apply at any time. We're a fast-growing team looking for bilingual (English and French) social media professionals who enjoy engaging in online conversations, creating content that connects, and helping foster digital communities that are safe and welcoming. We're looking for team members who are available to work a mix of the following shifts (including weekends): Days: 8AM–4PM North American Central Time Evenings: 4PM–12AM North American Central Time Overnights: 12AM–8AM North American Central Time This role requires flexibility to work a variety of shifts, including evenings and weekends. Advanced proficiency in English is essential, in addition to French, as this role involves managing English and French-speaking content/accounts and collaborating closely with global teams. What You'll Be Doing Moderate and respond to comments across client social channels using their unique brand voice Write thoughtful, engaging content to spark conversations and drive engagement Help maintain online communities that are safe, respectful, and aligned with client guidelines Escalate issues, insights, or trends to the internal team when needed Build a strong understanding of client brands, including their strategy, tone, and audience What You Bring to the Table Strong written communication skills (spelling, grammar, clarity) in English and French with strong cultural awareness Experience managing social platforms, specifically moderating and engaging Ability to write for brands and adapt tone for different audiences Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs) Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma) Strong organizational skills, reliability, and excellent customer service instincts Access to reliable, high-speed internet suitable for remote work Why Work With Us 100% remote from day one Be part of a creative, supportive, and collaborative team Work with exciting global brands Contribute to a people-first culture that values authenticity and inclusion The hourly pay range for this position is $16.60 to $19.70 CAD or the minimum wage in your province of residence - whichever is higher. Actual hourly pay within the hourly range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all hourly employees working a minimum of 22 hours a week. We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. DAN Global